Hi,
Sorry if this has been mentioned before but my searches didn't turn up much.
I and a couple of others want to complain/question about a Toyota dealer and their service but cant seem to get past the local dealer to resolve warranty issues. Any ideas?

Thanks in advance.

whitepages:

Toyota Motor Corporation Australia
(03) 9647 4444
155 Bertie St
Port Melbourne VIC 3207


Toyota Customer Experience Centre
PO Box 187 Caringbah NSW 1495
1800 252 097

Thanks, looks like I didn't try the basics..................

I've called them to complain about a dealer and they said they couldn't do anything and I would need to take it up with the dealer.

Tell us how you go.

Ive contacted them number of times for info and stuff and have NEVER got back to me for anything, EVER

Overseas always help me out...Once they have your money Toyota Aus dont want to know you...

Blood from a stone my friend

Thanks for the reply guys.
This dealer has got best dealer of the year 5 years straight. Unsure how, maybe the least complaints ?

Items.
1. If you go over the service interval time (not K's) buy more than 1 week, they perform the next service. eg.
30K service, missed by 1 week they perform the 40K and write it in the book and leave the 30K blank.
2. Transmission issues for nearly 3 years, still not fixed or noted in any paperwork.
3. Service people never smile, look in your direction etc. Just general customer service stuff.
....
Thats just mine. I may be in the wrong but sometimes a "official" second opinion is nice.