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Hi Ann, It could be the disc itself..I "assume" it may be damaged and therefore the unit can't read it..I got sick of our head-unit not having the ability to properly use blue-tooth and the map discs (being so expensive to replace and out of date) that I replaced the unit may be worth considering a replacement head unit..worth it so you can enjoy more a modern sat-nav set up and sound system

Keep us updated as to the outcome and good luck


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