I'm sure Auspacks is still up and running. How long ago did you try to contact Rob. He can sometimes take a couple of days. As well, being this time of the year, he's probably having a bit of a holiday. that was some time last week. I may try to call Rob directly... I guess it is holiday season I bought a unit off him last week and he sent me a email yesterday so I guess Auspacks is definitly up and running. my call went through and am getting one once i am back from X'mas break. Will bother your guys again i am sure! Thanks for all the advices so far