My husband and I purchased a Kluger KX-R December 2008, and have found it an absolute pleasure to own.... except for the head restraint. After several panadol and aspirin over the past two months, and many calls to Toyota Customer Care, we managed to speak with someone today at our local Toyota dealership who explained that it was not a headrest, but a head restraint, simply a safety feature, and suggested possibly removing it to increase comfort during driving!!!!! I find it fascinating that the Grande and KX-S models come with adjustable headrests that sit in the headrest position and need to be adjusted to sit in the head restraint position. Could it be that it is because it is so terribly uncomfortable to have a head restraint pushing your head forward whilst you drive? Seriously, this is an ergonomic disaster. Now wondering if we should sell our Kluger for a KX-S model. Seems a shame just for the headrests, but there's only so many headaches one should have to put up with just for driving the family car .
