thanks bks for the tip, i will try that line I use it all the time when i get shoddy work... it appeals to their sensibility. Its stuck in my head since the day i was with my old man we we took our Brand New AE92 Corolla SX back to the dealer after they did an oil change, they'd flattened HEAPS of the fins on the radiator getting out the filter (anyone who's changed a filter on a 4AGE knows what i am talking about here). They really made a mess of it... and it was a brand new car. My dad pulled the service manager out to the car, and said to him "If this was the way you got your car back after a simple oil change.... would you be happy with it??" the car went back the next day and they installed a new radiator. I've used that line with paint shops too... my car went in for some Insurance work, and they'd put something on the roof and it'd scratched the pain on the roof, also a big scratch from my rear spoiler, i pull out the line "This part of the car wasnt even on the job sheet, yet look at it now?? Would you be happy with this kind of service, if it was your car??" It went back in and they buffed out all the scratches for me. good service is hard to come by these days, but if you let them get away with it (bad service)... soon they start to believe its all ok to give people like us (enthusiasts) a rough go... then we come on forums, and spill our guts, and soon the response gets exponential. Its in their best interest to make it right. ok stewart toyota didn't call me back, i had to call them back to see what was going on. They reckon the sportivo skirt for silver only came in one part number. Does anyone have the part number for the 2005 sportivo kit or if this exists and what the guy is saying is true? Thanks