Hi Maba, I live in a small country town in SE QLD, and I am starting to believe we must have the best Toyota Dealership in AU. I own a 2004 V6 Camry Sportivo, that is now 5 years old and has done 70K. Ken Mills Toyota does all the servicing on it and HAS told us because it is only used on long trips to Brisbane and the like, we should have it serviced every 7500klm. I also have a 2006 RAV4, as a work car, Ken Mills Toyota services this car also, and every time I pick it up or it is delivered back to my home after a service, it is washed, sometimes they even give it a vucum. I have an 18 year old daughter that has a Mazda Astina 1994 model. And Ken Mills Toyota has been very understanding with any repairs she needs done. Not so long ago a boot on the drive shaft was damaged, Ken Mills Toyota made arrangements to get the car to them, they fixed it, and returned the car, for the sum of $110.00. To and 18 year old girl of minimum wages saving to go to Uni, this kind of customer support and focus is invaluable. So I guess what I am trying to point out, first of all is I do understand your pain and frustration, however I dont think we should bag all local dealers. I do believe after following this thread almost from the start, is that; Your local dealer could have made this whole thing go away a lot quicker, if they had just thought about YOU the customer. I would not be too quick to blame TMCA, because if the initial response from Anthony Smith Toyota was a little more sympathetic that I would hope the follow through from TMCA would have been supportive to you and the local dealer. I think this dealer needs a good kick up the ar$e from all the other dealers that are doing the right thing. Maybe a new thread on "Dealerships? The Good, The Bad" and inform others as to where to take thier much loved motor vehicles. Dazz