Yes. I rang them from my mobile (the only phone I have) and after explaining my problem in detail was put on hold to listen to a lengthy loud spiel about things that I didn't want or need while the call was transferred. However, the next person who answered knew nothing about my problem, so I had to explain it all again. I was again put on hold and listened to the same spiel for some time before hanging up. That was two hours ago. As I mentioned, I have never encountered a problem with any of my previous six new cars and I'm not happy that I have to spend any time and money on the phone trying to sort the problem out. I traded in a six year old Subaru with more than 102,000km that was still operating perfectly. And I'm not used to having abuse hurled at me from other drivers. I'm 56 and never had an accident in my life, so I don't appreciate anger directed at me when it wasn't my fault. I only posted on here in the hope that someone else may have had the same problem. I'm sorry if this was inappropriate.