gj1965

No probs mate we got the rebuild put on invoice so we had evidence. They were reluctant to do that lol Grant

Talbit, no with the synthetic, it used 800ml in 3600 km, I viewed the form they fill out for toyota, they also ask what sort of driving is done. I think if you put them into a corner they really have limited options. Its like dealing witha payout for car insurance, you just have to not accept no for an answer. Apparently a book of instructions came with the rebuild. And we waited about 6 weeks for them to get the so called parts list. Us phoning every week and pushing mind you. The manager gave me insight of the issues they face with getting paid from toyota so probably that is why you get resistance from some dealers when they are dealing with something different. Thats my thoughts, will keep you updated with rebuild results. G

Hi I joined this forum to tell of our experience with 8 th month 2013 rav4. first 10 k no issue secon 10 oil low light came up at 16.5 first thing they asked was did you put any oil in it ( dont do this) we said no we will bring it to you to top up. at 19700 same thing so my mrs went in for service and they said no no known issues this is normal. Lets say I went in for a robust discussion, with service manger usual theme if there was a known issue we would know about it. I said good as I know from this forum a few are getting affected so I must have a issue that needs fixing. No w here is another common theme, yes sir we need to do a oil survey for toyota so they can quantify the problem you will need to come back in another 5k . Fill out the forms car arrives outside, first thing I do is check dipstick guess what it went well over the dipstick, drag servivce manger out side and show him. He looks embarrased but says it is on an angle, 20 min later after they take it out the back he apologise profusly and they pulled out 300 mill, ( so people be warned) at 23600 oil light comes on 800 mls added ( checked by me ) at 27500 again. By this time they commited to rebuild. New pistons rings head gasket this took two weeks and we got car back last friday. Oh yeah and they charged us for a service! another phone call to service manage, why did you charge us for oil and filter, it was on the sheet I thought strange he says, so what are we going to do about this, he had no answer, I suggested he bring car in at 30k and put new oil and filter given it has a rebuild and we dont want to do 12.5 k before it gets changed, he thought that was a good idea. It has been a saga and we had to push all the way they did not contact us at all we had to keep prodding. Not good customer service, but saying all this we like the car. So I will update all on the outcome as it does a few km's Cheers G