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Hi guys, When I am accelerating from stop, the Kluger at times hesitates to go to a higher gear. I am assuming it is from 2nd gear. If I take my foot off the gas then it changes to the higher gear. Is this the normal behaviour with the Kluger? I just had the transmission fixed, changed the transmission valve body and various other parts in the transmission and the ecu reset. Not sure if it needs to learn again. With the noise, everytime I stop at the lights there is an annoying whining noise. It either goes away when I accelerate or the engine noise covers it.

Hi guys, I got my car back after 5 weeks. They service guy told me it was a major problem that`s why it took that long. Worst part I have scratches the length of both sides of the car at the height of the bumper. Could be caused when they towed the vehicle. Have to go back to them tomorrow. The service guy told me guarantees there will be no issues with the car because they had 3 other Klugers sent for transmission issues and have not come back for repairs. while the sales guy says he`s never heard of issues with the Klugers.

Hi Pinot, According to ACCC, I should have been able to get a refund because it is a major problem and is has already taken more than a month. Consumer affairs advised me to wait for the dealership to fix the issue. Toyota Australia told me they do not do refund or replace, it has to be done through the dealership. The dealership told me they do not do refund or replacement, they just fix the issue, I guess they can choose not to abide the Consumer Laws without consequences ;). Thank you.

Hi Jimmy, Yes when I test drove the new kluger I felt I liked the previous kluger better in terms of the drive. You would think they would have been of the same quality if it is a Toyota Even my car they are not really telling me much what is wrong with, I asked for a formal report, because they have to send the report to Toyota Australia to get it fixed under warranty they said they cannot provide me with a report.

Thanks guys, I`ll give it a go and wait for the first repair. Is it normal that the Dealership or even Toyota not to provide you with a report of what is wrong with the car or what repair is being done?

Thanks for your reply. Would you happen to know if they went to VCAT?

Hi guys, Hope you are doing well. I bought my Kluger in Dec 2015 and had an issue with the transmission in Feb 2016 where it would not go in the correct gear and was having a grinding noise when I put in reverse. Went back to the dealership and they are trying to fix it. It was meant to be fixed in 2 weeks. They thought it was the transmission valve, they changed the transmission valve body and it still did not work. Now they are changing the transaxle which will take another 4 weeks. Has anyone had a similar issue on a brand new car? Going by the ACCC website , I should be entitled to ask for a refund or replacement. Thanks