In fact it is true. Rattles won't be covered after 12 months. BUT dashboard rattle is just different story because it is a known issue for Toyota aurion I guess. Rattles have been a long issue for aurion and will continually be the main concern for the aurion drivers. Previously, I also had a problem with a dealer because I had a constant rattles in the roof. I had to take it for an inspection 4 times, the total 11 days wasted. For the first inspection, they pulled down the roof assembly and tightend all the screws. Mechanic test drove saying rattles gone. BUT as I was driving out there, rattle was still there. For the second inspection, they pulled down the roof assembly and they pulled down the sunroof for check up. Mechanic test drove saying rattles gone. BUT again as I was driving out, rattle was still there. So I took my car back to get it fixed but then the dealer was telling me that my rattle warranty just expired. WTF? So I yelled out for the service manager but he also argues that it may not be the same rattle that I am hearing from the roof. Huh? Anyway, because they have all the records in the system that I've been coming back for the rattle in the roof, they agreed to have a look at it for the one last time. For the third inspection, they pulled down the roof assembly, pulled down the entire sunroof and went for a test drive without them installed. Then they could hear the rattle so much louder that actual rattle was coming from the roof panel itself. When I got the car, I was happy with the result. After couple of days later, I realised that sunroof wasn't operating and I had a small dent going outwards on the roof. So I went back again to get the sunroof fixed and I also personally asked the mechanic about the procedures he took to fix this rattle. He mentioned that actuall rattle was coming from the panel that there were hammering involved. So I showed him the dent because it looked defenitely not damaged from outside force. He strongly denies that its not their fault. Well, I do not have strong evidence to support so I didn't make big issue out of it. Since I've bought the car (it just reached 40,000), I have took my car in 9 times. Including 3 services, 4 times for roof rattles, 1 time for electronic seat issue and 1 time for suspension noise. I am not trying to say that Aurion is just unreliable. BUT its the dealer that makes me unhappy.