You might need to try and get higher up the tree than the Customer Experience Centre. Always mention TNF 06/13 to Toyota and the Dealer.
This TNF 06/13 report was up on this Forum and was taken down.
This is part of an email I received back in May 2013 from the Technical Operations Manager, Customer Services Division at Toyota Australia in Taren Point NSW.
Dear Mr Doyle
Thank you for your email dated 22 March 2013 expressing your opinion in relation to a noise associated with your Toyota Kluger.
Toyota’s position regarding the “knock” type noise exhibited by the steering shaft at times remains unchanged. That is to say, that although you may hear a slight knock from the steering while manoeuvring, the system is and remains quite safe to operate. The bulletin you refer (TNF06/13), also reinforces that position.
We have placed your vehicle on a priority list to receive the revised shaft when it becomes available. The shaft will be installed to your vehicle free of charge .
Again, we reiterate, your vehicle is quite safe to operate in its present condition. If you wish, we are available to re inspect your vehicle at a mutually acceptable time and place. Please contact your local Toyota Dealer to arrange inspection.
We also add, that none of our technical staff have been able to identify a noise during any of the occasions that we have inspected your vehicle.
We respectfully advise that the Toyota document (TNF 06/13) carries a copyright clause which states that this material may not be reproduced or copied, in whole or part, without the written permission of Toyota Motor Corporation.
............
As I said earlier it took 3 replacement ISS before they fixed the issue.
John
4
Hi John
My Kluger is 2nd hand and is 2010. I googled the TFN 06/13 but it wasn't there (as you said taken down).
Is the best way to approach the Technical Operations Manager, Customer Services Division at Toyota Australia in Taren Point NSW to try and get this fixed at Toyota dealer. my local mechanic will charge $655 to do it.
ATTN Kluger owners: Steering Intermediate Shaft Knocking Noise -
in Kluger Club
Posted
Hi John
My Kluger is 2nd hand and is 2010. I googled the TFN 06/13 but it wasn't there (as you said taken down).
Is the best way to approach the Technical Operations Manager, Customer Services Division at Toyota Australia in Taren Point NSW to try and get this fixed at Toyota dealer. my local mechanic will charge $655 to do it.