AnthonyH

On 12/26/2014 at 10:14 PM, adrenalinmotorsports said:

Actually it's all good I found them. For future reference, they are accessible from the front side of the radiator on the internal side of the headlight housing. See attached pic.

Legend. Thanks for sharing. What bulb did you end up putting in?

This thread pops in at below top 40 most viewed discussion topics. Can’t be good for the brand image. I know if was at Toyota, I would have jumped on board much sooner to help a customer out and keep a positive image. 🙂 Maybe a lesson to them?

Well done. That’s a fantastic result and one you deserve after all the work you put in. Congratulations and thank you for paving the way for people who get fobbed by Toyota for an issue that the company should ultimately own and take responsibility for.

Unfortunately this has shown how much the company actually does care for its customer and I know I won’t be buying another just out of principle.

You would think they would want to resolve the issue fairly cleanly, and with the impression they put their customers first. Toyota is their brand and customers. If they treat their customers like they are ignorant fools, surely this will taint their reputation and leave a bitter taste in the mouths of their customers? People have long memories and negative press nowadays lasts forever.

5 hours ago, bob007 said:

Just saw this...

https://www.drive.com.au/news/toyota-owners-call-for-peeling-paint-fix/

What a bloody joke I've got a white Camry...I wonder when the paint will start to peel off.  

Toyota has know about this for a long time...yet does nothing and it's not just white cars either...make you sick. 

If it was a fault of my own, I would own it. 

This peeling paint issue is a fault of theirs and they don't want to be responsible. Come on Toyota do the right thing. Why should your customers wear the cost of a defect? In what universe is this conscionable?

If they just did the right thing by their customers, they wouldn't have this negative press, they wouldn't have Facebook groups organising class actions, they wouldn't have the exposure of Channel 9's ACA and drive.com.au. Makes you wonder?

Honestly this is such poor form. Toyota has lost my respect. Oh what a feeling!

1 hour ago, Frustrated Toyota owner said:

 I have a 2006 120 prado grande from new with pearl white paint. In the last year the paint has started flaking off on every panel. Yesterday I contacted toyota Australia and got a reply saying that I need to go speak with my local dealer. My argument is that it's an known problem world wide so why can't Totota Australia step up like in America.

Exactly. What did Toyota Australia say? I think it is really poor form. They say they look after their customers and in this instance where the fault is a manufacturing one, regardless of warranty, the paint was going to prematurely flake no matter how well you looked after the car. A manufacturing defect is a defect, and it’s not in good faith that they reject claims under the guise of ‘outside of warranty’.

34 minutes ago, CRH said:

Good luck Anthony. Can I suggest you correspond via email only. If you choose to proceed in making a claim via the courts it makes it strengthens your case. I am happy to help anyone that has the same issue with paint peeling from their vehicle.

 

Thank you. I appreciate what you have done to date. The fact you share what you are learning shows good character. Yes I have sent all my concerns via email only at this point.

Two days difference. This makes me sad. 2012 Toyota Corolla Sport 070 paint code.

On 5/26/2022 at 7:25 PM, CRH said:

Yes the vehicles are past the manufactures warranty. They will always fall back to that as an answer.

My case is based on the Competition & Consumer Act. The manufacturer and dealership will always say no to any claim we make in relation to paint peeling from our vehicles.

What they rely on is for people to walk away because it is too hard to pursue further. 

If we all as individuals start the process of submitting claims via each states small claims tribunal then I believe that Toyota will need to listen.

If only one of us has a win in court, it then becomes public knowledge. I am sure Toyota will not want to see another black mark against their name in Australia. They have a pending claim with the Hilux vehicles. 

I am looking forward to having my day in court.

Thank you and good luck. Bless you for all your information. I will be emailing Toyota Australia tonight.

On 5/26/2022 at 7:25 PM, CRH said:

Yes the vehicles are past the manufactures warranty. They will always fall back to that as an answer.

My case is based on the Competition & Consumer Act. The manufacturer and dealership will always say no to any claim we make in relation to paint peeling from our vehicles.

What they rely on is for people to walk away because it is too hard to pursue further. 

If we all as individuals start the process of submitting claims via each states small claims tribunal then I believe that Toyota will need to listen.

If only one of us has a win in court, it then becomes public knowledge. I am sure Toyota will not want to see another black mark against their name in Australia. They have a pending claim with the Hilux vehicles. 

I am looking forward to having my day in court.

On 5/25/2022 at 8:29 PM, Chris27 said:

I have the exact same problem with my 2009 Corolla. I have approached Toyota Australia twice about this and have mentioned to them that in the US and Canada that a recall has been issued and that they are rectifying the problem. Toyota Australia's response to this was, "we can't comment on that". I am going to try approaching them again but don't like my chances. I would be more than happy to team up and start a class action lawsuit as I think we have a pretty good chance as there has been a precedent set in other countries by Toyota taking responsibility for this defect.

I’d be happy to supply you with pictures if that would help your case. Class action sounds expensive and quite daunting. It is so damn frustrating. I only got the car last October and the peeling gets worse every week.

On 5/18/2022 at 10:18 PM, CRH said:

Competition & Consumer Act 2010 (attachment 31) 2.pdf 238.72 kB · 5 downloads Competition & Consumer Act 2010 (attachment 31).pdf 159.91 kB · 3 downloads

Here is the consumer legislation I am basing my claim on

Best of luck. I had my car looked over by the local Toyota Dealership last week. !00% decline responsibility. Past it's warranty period. Really! So next step is to email Head Office, then I'm not sure. ACCC? Funny thing is the day before the appointment I saw the exact same car as mine. Same peeling issues. I took pictures. Service guy was not interested.

Hey guys, I have recently developed the same issue on a Corolla 2013. Paint code 070. Did anyone get a resolution? I don’t want to have to pay for a manufacturing defect.