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Kluger Hybrid 2024 back door not closing


zeebne

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Hi. I have new Toyota Kluger (Highlander) GXL hybrid 2023 in Australia. The back door is opening but not closing. Whenever I press the button on back door or remote, it just beep but not closing. I pushed the backdoor and closed it and now trying to troubleshoot. 

Please note, door is opening but not closing. 
 

your help will be appreciated. 

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