Hey mate, did you get the USB/iPod video lead with the unit ? If you have, you need to change the video settings on the iPod to NTSC or the opposite of what it is set to now for the picture to become clear. I work for an Alpine retailer and had an IVA-W502E in my old car, once it was working, it was great, but to get it working was a bit of a nightmare ... Lol ... Let us know if there is anymore I can help with ... Ian