fizzking

There has never been a more appropriate topic. Fergusions Toyota at hurstville are living in the 70's, liars and cheats. During the purchase I asked the salesman about the rumoured upgrade model, he said not for years and offered me a personal guarantee, two months later the new model was released. During the supposed good value $170 service, all they did was give my car a wash and scratched the **** out of it. I know for a fact they did not do everything they put on the receipt. Anyone defending these scum bags are probably one of them. Any other industry they would probably end up in prison.

Colonel, I take it you are trying to be funny. You can't be that simple???

Good question. It really is annoying. I would be interested to know as well?

Thanks for your response Ronnyboy, I have had that many issues with that particular dealership in such a short time. I will vote with my feet. It is one disappointment after another. There is another thing that happened compounded with the other things. I just will never go near these cowboys again. The day before the service that I mentioned, I rang the service manager and told him my car was coming in the next day and that there is an intermittent dash rattle and could they road test the vehicle and see if it could be located. He assured me that he would personally take it for a drive to see if he could locate it. The new car manager rang me at about 1030 am and told me the service was finished and he is returning my car now. I was suspicious at how quick the service was completed, so I called the service manager and asked him if the dash rattle was located; he told me that he will check it in the afternoon. I said that would be difficult as the new car manager is already returning my car. He said he would call him and work it out, he called me 15 minutes later and said that he just tested it and couldn't find it. 15 minutes later the car arrived at my house, the thing about that is it takes 40 minutes to drive from the dealership to my house. Bottom line is that there is no way that he could have road tested my car due to the times. It is just easier to lie to the customer than do what is required. All I ever get from these guys is attitude, lies, damage to my car and rip off services. Fergusions Toyota Hurstville, Oh what a feeling!!!

KIT, Thanks for your response, I suppose some dealers just expect people not to take an interest in looking after their cars and hence will never notice sub standard or non existent work. With respect to your nudge bar query, with hesitation I will paste below my letter to head office which had a sales halt within 24 hours of emailing it I purchased a new 2010 Kluger Grande approximately two months ago, with extended three year warranty and a genuine nudge bar, installed by the dealer. Originally I was not happy with the nudge bar installation. The plastic fitting on the nudge bar had greatly varying spacing between the plastic that covers the mounting and the paint. At one end there was one millimeter space at the other there was nearly ten millimeter space. The left mounting had completely different finish from the right mounting. The finish on the plastic also looked hand cut. I complained to the dealer with little response. I then called Toyota head office, and then the dealership offered to fix the problem. I returned the car to the dealership to have the nudge bar fixed, they said they ordered a new bar in and when they installed it the finish was worse than the original installation. The original nudge bar was then left on the vehicle. The service manager explained to me that there was a manufacturing fault with the nudge bars and there was nothing that could be done. The dealership packed out the original nudge bar on my car one side of the mounting with five washers. This gave an acceptable finish compared to the original installation. I am writing this as I am concerned that I have seen many other Kluger original nudge bars on the streets with perfect installations. I also do not like the fact that my nudge bar has not been installed to the manufactures specifications and could be a safety issue. I believe by purchasing genuine accessories that they will be to the highest standards. I also wonder if there is a manufacturing fault with my vehicle causing the nudge bar not so sit right. For one side only of the mounting to pack out with five washers shows something is really wrong somewhere. The dealer told me that he had completed a “product report”, along with photos and forwarded it to head office. I would appreciate if someone from head office could contact me to put my worries and general disappointment with the situation. The dealers final stance is that there is a manufacturing fault with the nudge bars and there is nothing they can do. I really want to know if this is true or could they be a manufacturing fault with my vehicle? I hope this helps kit? If you require more info please let me know?

Hiro, First of all I did not come out with all guns blazing. LOL:) I just reported the service I have received. I have spent big money on an asset and I am really disappointed with the general I don't care attitude i have received. IE: car world I spoke of the nudge bar issue that these guys ignored at the 1000k service, when I reported it they ignored it and did nothing. As i mentioned in the previous post I rang the service manager 3 times over several days to ask why nothing was done and he NEVER called me back. I rang head office and then he called me within 5 minutes, incredible how he could all of a sudden find the time? I made an appointment to bring the car in for him to inspect at 1030 AM, remember that this should have been looked at the service in the first instance, i turned up at 1025 and informed reception that I had a 1030 appointment, they informed the service manager by phone in front of me, I saw him answer the phone through the glass window. He then sat there on his computer for over 30 mins making me wait.....then he eventually came out I show him the problem, he enquired why I was agitated.....can you figure it out Hiro???? My nudge bar issue ended in a nationwide sales halt on the nudge bar, so it was not insignificant and they completely ignored it at the first service. Then my next service the issues I raised such as them not doing stuff I was charged for and scratching the **** out of my car at the same time. Are you getting the feel on this place, compared to “an isolated incident”. You respond as a defence for them that I requested the tyre rotation and the wash......how funny is that? The tyre rotation is standard with the service and the wash is not and they did the opposite, I got a crap wash and probably no service at all! Hiro you really just have no idea why I am unhappy?

Trent, What difference does it make if is an isolated incident? So if you only rip one person off, is it ok? Unfortunately this is the attitude of people in the car industry, they think they are protected species that can charge for things they don't do. If you ever rob a bank, maybe you should just explain to the judge it was an "isolated incident"!!!! I did not go to the dealer directly as I would never let them touch my vehicle again. I reported the incident to Toyota head office; if mine is the only complaint then they have nothing to worry about. The reason I did not go directly to the dealer is because at the 1000K service I complained about the genuine nudge bar install as it was disgraceful. I asked them to fix, they ignored! I then rang the service manager several times, no return phone calls, so I rang Toyota directly and then service manager rang in 5 minutes and he would like to see the nudge bar. He asked me to bring the car in. He agreed it was not good enough and ordered another one in! The other one came in so I had to bring the car back. So there were 3 trips to the service centre to look at a problem that should have been looked at the first time. Talking to them is like the ANZ Bank World Ad! These guys are in Car World.

I had my 10000 km / 6 month service yesterday......Toyota DISADVANTAGE at Fergusons Toyota Hurstville As part of the deal when I purchased my black 2010 Kluger AWD Grande the dealer agreed to pick up the car from my home and leave a loan car, service the vehicle and return it. It was picked up at 8 am yesterday, it was immaculate.....3,500 klm on it. The dealer returned it a few hours later, I had an upset baby in my arms so I did not go and inspect the vehicle.....just paid the $170 and that was it. A few hours later i went to go and put the car in the garage, I noticed how poorly they washed the vehicle, dirty water marks everywhere. Then I saw the paint in the sun and swirl marks everywhere. They must have had a 17 year old with a rough or dirty rag wash it. I was really not happy, i spent two days polishing the car only weeks ago and all swirls were removed. Then I inspected the vehicle further, my receipt clearly stated that they rotated the tyres. I have aftermarket rims and they DEFINATELY DID NOT ROTATE THE TYRES. Each rim is a little different, and i know my vehicle meticulously. In all other walks of life I’m sure this blatant ripping off people is known as a crime. Since I know for a fact that they didn’t do the tyre rotation it really makes me think that they probably didn’t do anything in the service except give it a crappy wash and scratch it. It really makes the $170 look quite expensive Oh......What a feeling. I would like to warn all owners to stay away from Fergusons Toyota Hurstville. They are shonky back yard operators

Hi Guys, I was at the motor show in Sydney today, and checked out the new Kluger. Does everyone really like the way how the exterior bottom trims of the vehicle look? The display one was black and i really think the matt plastic below the chrome strips look crap. It wasn’t even clipped on flush, and this was at the motor show! Just throwing it out there as I was really disappointed, I was going to sell my Kluger and purchase the facelift one but after seeing it....... the old model looks much better!

Hi Kit, I had an issue with my Kluger. After several no call backs I called the Head Office customer feedback line and told them about my lack of response. They said they would look into it. Within 5 minutes the service manager called and couldn't be more helpful..... Just a tip if your receive the same lack of service I did.

Hi Guys, I recently put on 20 inch Black Rapters XHP 275/45 20. See attached