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Cathy

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  • Toyota Model
    Aurion

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  1. Help. Our Aurion is 2.5 yrs old (click: 80,000km). The moment we drove it off the new car floor, it needed a wheel alignment (steering pulled to left and shuddered). Since then, 3 sets of new tyres(last ones bought 6 months ago and need replacement in another 2,000km's) + LOTS of wheel alignments. Just had 3 wheel alignments in the past 2 weeks!. We have gone to Toyota several times advising of the problem. They replaced the "driving shaft" (not sure what they call it, but its a shaft that's connected to the steering wheel) which seemed to solve the shuddering about 1 yr ago, but the wheel alignments don't 'hold' and our tyres are wearing WAY to quickly and very unevenly. Every time we go to Toyota they say it's well alignment and fob us off. I'm in the process of taking it through their "customer experience" (HAH) section, but they don't seem very empathetic! Any suggestions out there?
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