Ree

I had more functionality on a 2003 Nokia than I do now with this head unit app feature.  I've called numerous times but Toyota have no good news.  Looking to remove head unit and replace it with something better including Apple CarPlay.

Hi Ree

I think that what Bill Buckle is telling you is BS. Forget about going to Toyota Australia Customer Service, they are absolutely useless, you would get more sense from a two year old.

Suggest you give the service manager at Sydney City Toyota a call. The part has been available in Australia since late 2013.

From my personal experiences with my Kluger selling dealer 'Fergusons Toyota' and 'Toyota Australia' at Taren Point, I would never purchase another Toyota. They were both totally incompetent and could not give a 'proverbial'.

Try Sydney City as they were very accommodating and understanding to my issue.

John

Oh what a feeling, NOT!

PS: I find it interesting that nobody from Toyota Australia has come onto this thread and explained the TRUTH about the faulty parts that they put into their vehicles. They all seem to be hiding under their desks, avoiding the issue.

Hi John, see my reply above, car goes in tomorrow - hopefully it will be fixed. Am definitely finding somewhere else to get the car serviced - have lost all faith in Toyota. It's Oh what a feeling alright - a crap feeling!

Apparently they've replaced the part - I can't hear the knock but will take it to another garage to have the shaft checked to see if the replacement part has been fitted. I don't trust the Toyota service centre near me and will not be taking it back there for it's usual service from now on.

Hi Ree

I think that what Bill Buckle is telling you is BS. Forget about going to Toyota Australia Customer Service, they are absolutely useless, you would get more sense from a two year old.

Suggest you give the service manager at Sydney City Toyota a call. The part has been available in Australia since late 2013.

From my personal experiences with my Kluger selling dealer 'Fergusons Toyota' and 'Toyota Australia' at Taren Point, I would never purchase another Toyota. They were both totally incompetent and could not give a 'proverbial'.

Try Sydney City as they were very accommodating and understanding to my issue.

John

Oh what a feeling, NOT!

PS: I find it interesting that nobody from Toyota Australia has come onto this thread and explained the TRUTH about the faulty parts that they put into their vehicles. They all seem to be hiding under their desks, avoiding the issue.

Hi John, see my reply above, car goes in tomorrow - hopefully it will be fixed. Am definitely finding somewhere else to get the car serviced - have lost all faith in Toyota. It's Oh what a feeling alright - a crap feeling!

After emailing my dealership and telling them that they had failed to honour my warranty back when they originally failed to fix it, I eventually was told that Toyota would provide the updated part at no charge "as a gesture of goodwill" and that my dealer would fit it free of charge.

A couple months later and they called me to tell me the part was available, I had it fitted on Wednesday, and the clunk has disappeared. It seems to drive better but that could be psychological.

I'm picking up a new Mazda BT50 next week so it's no longer my problem, but one of my employees wants to buy my Kluger. I hope the fix is permanent for his sake.

Funny that! I was told by Bill Buckle Toyota (where I'd informed them of the knock two years ago) that the part had finally come in and it would cost me $770 + GST to have it fitted. After tearing shreds off the service guy I called Toyota Australia and complained in no uncertain terms. They said they would contact the dealership and get back to me. Within 2 hours the same service guy called and said that although they were under no obligation to fix the car (!!!) they would fit the part as a "gesture of goodwill". Seems to be the new line Toyota are spinning when customers refuse to pay and take the whole sorry story to the media - like I did. DON'T pay for the fix - call the media, call ACCC but don't be ripped off when Toyota should be issuing a recall.

I alerted Toyota Service at Bill Buckle Brookvale approximately 2 years ago about this knocking noise when turning at low speed in my 2007 Kluger - at first they brushed it off as nothing, saying the noise wasn't there when they drove it. Next service I met a lady in the waiting room who had the same car, same problem. Once we got talking the service guy came out and said Toyota were aware of it and that it would be a "recall issue". I waited for a recall notice and didn't get one so called again. Service department said it's not a recall, just a problem they know about and that the intermediate shaft comes from Japan, they couldn't tell me when it would get to Australia, but it would be no cost and just done in the next service. 2 services later and no shaft. I'm 2500k's till my next service so I called to see if the part was in and they said yes, but now they will charge me to fix the problem - $770! They say Toyota have decided to stop fixing the problem for free.

DON'T BUY A TOYOTA - THE SERVICE IS APPALLING!!!!