Hi, I just had my Aurion Presara for 1 months plus and during this period I realised that my car shock absorber felt really hard and stiff whenever I drove along the road, and compare driving other car like Camry, these cars really go smooth and you wont feel a hard bang back on you. I went to AWN recommended car mechanic a few times round and round with different mechanic and at the end AWN still refuse to change them. Mechanic told me its no good and AWN said that Mechanic told them its fine ! So I am not sure who the hell is telling the truth. Anyway I know AWN will try their very best not repair nor change anything for you. In the end the dealer had my car inspected with their own mechanic and he told me that there are 2 types of absorber. Soft type and Hard type. The one that i had is a hard type and there is nothing wrong with the car, unless you want to change to a soft type and that will smoothen your drive. In the end, we agree to pay 50% each of the 4 shock absorber and that cost me about $490 in total. (Because their extended 3 months warranty only cover broken stuff and this shock absorber is not consider broken, it is just becuse it is a Hard Shock absorber). And he said he will be getting Pedestial brand (not sure about spelling is right). Are my experience and their explanaion of Hard type and soft type is true?