Evening All Thanks for all the input. Toyota Sydney (waterloo) have now had the car for about 10 days. All in all a pretty average experience. Lack of communication is probably the worst part and not helping jus us being on holiday in FNQ right now. The car has had a very easy life , i.e. 50,000KM , 2008 model however The car did have an accident in April 2009 , (20K of damage) , someone ran into me at a junction. The drive shaft and many (MANY!) other bits were replaced by AAMI and the car had further work completed by AAMI in April and June 2012 as we believed the same issues were from the original accident. Toyota keep changing their tack - 1) Having not accepted the $1000/$1500 fee , I suggested that it should be completed at cost / no profit seeming as it happened in their posession. They then suggested that the parts could be under warranty ... 2) Then they advised - the parts are not under warranty as they were 15 months old! 3) I the advised them that if it was 15 months old that they should still be fixed under warranty. 4) Have waited numerous days and now they have advised the parts were not replaced in 2012 but 2009 and its not under warranty and its not the drive shaft!!! 5) They are supplying a report so we can actually understand what the issue is and then on Monday we can contact AAMI as we believe they should pay as it seems to be related to that original accident and their work is guaranteed for life. 6) All in all , a real pain and we could get fixed for $1000 'ish but think this is worth a fight with AAMI or Toyota - simple fact is AAMI should probably never have authorised $20k of work on a car but I guess it was less than half of the book value at time. The drama continues… next step AAMI on Monday Cheers
