In July 2013 I booked my Toyota Kluger in for a advantage service With Phil Gilbert Toyota ( Sydney) for a normal 25,000 km service. As usual I went in and hand over my car for service and I left. After 2 hrs, i received a call from Phil Gilbert Toyota, stating that the spare wheel on my car is missing, suspecting that someone could be robbed it. I was really shocked and I asked how that was possible? Toyota should have safety locking mechanism? Answer was no such thing on Kluger models, it’s very easy to access and remove the entire kit within no time. They told its quite often happing in all kluger models around Australia. I have raised few questions with Phil Gilbert customer service Why has Toyota Australia not alerted their customers, that this is happening and how easy it is for anyone to Rob their spare wheel from under their car? ( No Answer ). Why Phil Gilbert Toyota, does not having any check point before handing over the car for service? ? ( No Answer ). What is cost of spare tyre Assy quote : $2500 Any prevent lock available to avoid future theft? ? ( No Answer ). Spare wheels are in stock? NO, It takes four weeks, it has to come from Japan I have logged complaint Toyota customer service. Toyota Australia customer service very poor in relation with customer queries and response time. Why Toyota Australia not alert customers? ( no answer ) Any prevent lock available to avoid future theft? ( no idea ) Asked for compensation due to Toyota negligent ( no answer ) Asked to transfer call to service manager or his name ( not provided ) What can I do if my car tyre go flat, any suggestion or help ( no idea) Driving without spare tyre it offence, how do I go work without a car. Can Toyota support in this matter ( no idea)
