Karan1

Yeah that's ridiculous that they keep blaming each other, either way it is a manufacturing defect so we shouldn't have to bear the cost of it. I had attached a section of the Consumer law with my warranty claim to Toyota "If a customer uses a vehicle normally and its condition deteriorates faster or to a greater extent than would usually be expected, then the vehicle may have failed to meet the guarantee of acceptable quality and the consumer may be entitled to remedy.” in my interpretation I would say our paint shouldn't be flaking like that esp. since you have older Prados with that grey pain that are relatively fine but Toyota didn't seem to care and denied it anyway. Much appreciate being kept in the loop with this, they love to weasel out of any expenditure but if a similar battle has been won in America, we have hope

@CRH if you could let me know how you go that would be great. I'm also thinking of going to the ACCC too as Toyota Australia knocked back my claim for the paint fix (I have a 2007 pearl white Prado), which is frustrating as in America they have owned up to that paint code being problematic, and I would've thought our consumer protection laws would be better. putting a case in together may be stronger so let me know if that is possible too (I have another mate who has the same issue and I'm sure there are many other like us in a similar position out there)