Karan1

2 hours ago, CRH said:

Hi Karan1,

At this point in time I have lodged a compliant with QLD consumer affairs. It is early days but I will defiantly keep you in the loop. If I have no success, the I am off to the local magistrates court. 

I agree that if there are enough people who would be willing to come together for a class action that would be great.

The ACCC along with QLD consumer affairs did both mention that it would not meet the consumer durability laws. 

Toyota Australia is blaming the Toyota dealer I purchased it from and vice versa. It is comical.

Yeah that's ridiculous that they keep blaming each other, either way it is a manufacturing defect so we shouldn't have to bear the cost of it. I had attached a section of the Consumer law with my warranty claim to Toyota "If a customer uses a vehicle normally and its condition deteriorates faster or to a greater extent than would usually be expected, then the vehicle may have failed to meet the guarantee of acceptable quality and the consumer may be entitled to remedy.” in my interpretation I would say our paint shouldn't be flaking like that esp. since you have older Prados with that grey pain that are relatively fine but Toyota didn't seem to care and denied it anyway. Much appreciate being kept in the loop with this, they love to weasel out of any expenditure but if a similar battle has been won in America, we have hope

On 3/5/2022 at 10:23 AM, CRH said:

I also have the same issue with paint peeling off my 2006 Prado with Pearl white paint. I noticed a small amount on the roof at the start of 2021.

I have currently dealt with the dealer I purchased it from, along with Toyota Australia. Both have said a big fat no.

My local vehicle repair informed me it is a common issue with this colour and time period. They also mentioned that as I am the original owner my claim should have been accepted.

I am in the process of again contacting the dealer along with Toyota Australia and asking them for my vehicle to repaired with a complete respray on the panels where the paint is peeling. If not successful then I will be using the Office of Fair Trading and let them deal with it and then thorough local magistrates court.

I have talked to ACCC along with OFT and they both have agreed that a vehicle should not have any issues of paint peeling  at 15 years of age.

Consumer Guarantee for durability has not been met.

@CRH if you could let me know how you go that would be great. I'm also thinking of going to the ACCC too as Toyota Australia knocked back my claim for the paint fix (I have a 2007 pearl white Prado), which is frustrating as in America they have owned up to that paint code being problematic, and I would've thought our consumer protection laws would be better. putting a case in together may be stronger so let me know if that is possible too (I have another mate who has the same issue and I'm sure there are many other like us in a similar position out there)