Kluger Tailgate

[Con78]

Hi everybody, may electric tailgate at times won’t go down. Goes up with an issue but intermittently won’t go down, it’s not the battery as I recently replaced it, could it be the electric/gas struts?

[Kombi17]

Hi Con, I have a 2011 grande and had tailgate issues a few years back. If you're lucky and it's the struts, they will cost about $300 from Toyota. If it's the motor, it will be $3000. Mine was the motor and fortunately I had extended warranty to replace both just to be sure. Hopefully it's just the struts and if they are generic parts, you may be able to find them cheaper elsewhere, otherwise it's either an expensive fix or live with a manual tailgate.