glenshkolar

An update... Toyota Canbverra honestly wiped their hands of the car, saying it's got nothing to do with them...even though Toyota Australia says you can take you car into any dealership for service/repairs etc. The car was kept for more than 4 weeks and repaired (not told exactly how). The noise was much better for a few weeks but gradually become more noticeable again...given the siugnificant push back from Toyota last time, I'm thinking about getting a solictor and taking this further. I honestly can't be bothered dealing with this and paying a lease for another 2 years...listeining to this noise and the loss of re-sale value...not good. I don't think I will even buy a Totoya again, not because the car had an issue...all cars do at some stage...it will be because of the lack of assistance and resolution from Toyota. I seriously don't understand why they spend hundreds of thousands of dollars on advertising, when word of mouth does just as much...and it was proven in am experiement late last year that a family had influenced the thoughts of around 12,000 people when it came to the purchase of goods and services. It really doesn't take much to address an issue, and iot seems there are some good delaerships out there, Canberra is not one. But Toyota Australia themselves are slow to respond and show a lack of empathy...when it's their product and serviec on display. All I can say from this experience, unless they tunr around 180 degrees, I will never buy a Toyota again. Ohh - if you need a loan car and the delarehsip is reluctant to give you one, then you can ask Toyota Australia Customer Care...they can authorise payment for loan cars so the dealership is not out of pocket...other than that you can seek finalical losses form your local Court...if you are out of pocket for 6 weeks then it's worth it. Best of luck everyone... All I can say is tell your family, your friends, co-workers and other of your experience...we all have choices for our next new car...will it be Toyota?

Latest update... Canberra Toyota Fyshwick wiped their hands of the problem, and only after contacting TA was a guy finally organised to come from Terry Sheilds Toyota to review the problem...apparently they are the technical experts in that area and have one of the only facilities around to carry out repairs in that area. The guy came down (Peter) and came for a drive and said he could hear the noise and said it was relatively normal and that some noise should be expected. He agreed to have the car looked at up in Sydney though because I explained to him the nopise was louder at other times, particularly after driving it for a while. Finally the car was dropped off to Fyshwick last Tuesday and sent to Sydney. Friday I was told they identified the noise was coming from the Diff and have ordered parts (from overseas) fix the issue. One thing I have to note...TA say you can take you car to any dealership in Australia for servicing or warranty repairs, but Fyshwick (Jo - Manager) wiped his hands of the problem and said it was nothing to do with his dealership. Even when it was finally organised through TA and Fyshwick to send the car to Sydney for repairs, Fyshwick stated the wouldn't provide a loan car as "it's got nothing to do with us". Very poor attitude from this particular dealer...I don;t understand why they think anyone would buy another Toyota when they have to service/repair their car with this experience?! Finally TA orgainsed a car through Fyshwick on my behalf, agreeing to pay for it themselves, and thank go...as I have beenw ithout my car for 1 week and could be for at least another or more...why should I pay for a hire car when a new car is faulty! I suggest if you suspect an unusual noise to report it early, to ensure it's on record and don't accept 'it's normal'...otherwise you won't get action and it will affect your re-sale value down the track (if not your enjoyment of the vehcile). Good luck guys!

I've been to Toyota Fyshwick a number of times and got no joy...see my thread about 'whine in the transfer case' They are friendly, but no action thus far...to be honest it's the service and aftre-car which is why I change manufacturers...and this is my first and maybe my last Toyota

hi guys, The whine got more and more noticeable after time, and you shouldn't have a noise at 40,000km's...its not a cheap car...you need to report it...get it fixed...the more who report it the more they will take action...apparently some noise dampening technology in the transfer case doesn't always work...whilst there should be normal engine and road noises, anything which becomes noticable and distracting should be taken care of...mine is very loud now. I would urge anyone who is experiencing even a slight noise to report it immediately to ensure they are covered later in case it gets worse...I replace my vehcile every 3 years and do on average around 100,000kms+ and never had this experience...but this is my first Toyota so maybe it's a Toyota things?! I have even noticed the noise in one of our fleet fo Klugers in the Dept...and its being monitored. A Toyota tech is coming tomorrow to test drive it, so I will let you know how Toyota respond to this issue...depending on the outcome it could be my last first and last Toyota...

Hi everyone, I noticed a whine in the transfer case which started just before 20,000kms...going at speads above 60kms per hour (under power). Some speeds its more noticeable than other times, and the noise has been identified by Toyota as a whine in the Transfer Case, potentially requiringa re-build. Although Toyota are reluctant to actually get on with the work, stalling for months. They are not 100% it will fix the problem so I guess reluctant to spend the money on it. Is anyone experiencing similar, if not watch out for it and report it immediately to be covered?

Hey I have exactly the same issue...I bought the mat seperately, in November and found atear in it a week ago (about 2 inches)...more like a split...and I have only ever put groceries in the back Think we can support each other by getting a new mat, with both our experiences email me at glen.shkolar@defence.gov.au

Thanks, have amended the application to only the front windows.

What is this?

Hey guys My new AWD Grande (facelift) arrives next week and I'm looking for advice on what any experience is with particular paint protection products. I have had apint protection before, and although people say it isn't worth it I beg to differ. I had it applied and a couple of months later a child kicked the car embedding minor gravel particles into what appear to be the paint...I simply took it back to the detailer and he washed it with warm soap and reapplied the protection to the affected area...and I couldn't see any damage or imperfections...it paid for it's self. It was only around $500 including interior anyway, and 2 years later still had a deep shine to it. 1. But now my detailer has moved on and looking for someone in Canberra/Sydney who has a solid reputation. 2. Also I want to know who has experience with a 'new'? paint protection product containing 'glass plexin' which doesn't contain any wax, polymers etc etc...apparently it bonds to the surface and has a 5 year warranty (without the need for maintenance)? This company http://www.paintprotectiondirect.com.au has further info on it, but there doesn't seem to be too many detailers using this product? Any advice would be appreciated. cheers

I haven't got my new Kluger yet...but have driven some from Hertz...and the passengers who sat in the middle seat said it was more comfortable than any other middle seat they sat in, I remember their comments because I thought it was odd the middle seat was so comfortable...doesn't look like I would want to sit there...but they liked it. That was my impression too. For such a 'non-seat' it felt ok. Did your passengers sit in it for long? Thanks for the feedback, Michael. We had a return trip to Cooma over night, so 3hrs in total...over 2 days.

I understood the privacy glass is actual coloured glass (either with or without UV protection depending on what you read), not film. I can't believe there is so much inconsistency with what dealers say, unless it's in writing i tend to take everything with a pinch of salt if you know what I mean.

Mine hasn't even been built yet :( Saying Dec build, but also Dec delivery? I'm not holding my breath that I'll be getting it this side of XMas... Hey Happs, Are you using the Toyota tracking website to know where your order is up to? Mine was in production for about 1 1/2 weeks then went to in transit (ship), is your's still saying scheduled for production? Cheers

Hi, I don't know the technical details other than they are matching the front window tint to the rear (identintical) and understand it's slightly over the legal limit in the ACT. The total cost for the front windows and rear windows (clear) is $350.00.

I haven't got my new Kluger yet...but have driven some from Hertz...and the passengers who sat in the middle seat said it was more comfortable than any other middle seat they sat in, I remember their comments because I thought it was odd the middle seat was so comfortable...doesn't look like I would want to sit there...but they liked it.