I would see the manager of the dealership and complain. This should initiate some type of action. Here is a quick summary of the level of service Ive received at my Toyota dealer in Sydney and what I think of the front line sales service guys.. 1. Staff are salesman first. I remember receiving the "up-sell" call during a 30,000 km service and was told my brakes needed changing. After having the brakes checked independently.. I still had 70% on front and rear. In fact, a year has passed and I have only just changed the rear brakes and my car has done 65,000km..!! 2. Staff are trained to tell you there is no problem with the car when there really is ! The sales staff are the first line of defence until you complain to management. example.. I recently informed the service centre that I had clicking noise in the steering shaft. Toyota told me I hadn't...!! Example 2..Toyota tried to charge me for repairs for using E10 fuel which they believe was the reason for the cars poor performance, sluggishness, soft accelerator, high fuel pressure etc..( after only 20,000km).. when I had only used E10 sporadically and despite Toyota recommending E10 as a suitable fuel option. 3. Spare tyre goes missing....they don't want to know about it ,given poor design and ease of access for thieves. Don't want to sound negative guys because I love the car and am going off topic... It just seems like there is a real lack of support from Toyota at times.