paulsmez

UPDATE: Toyota rolled over at the mention of DOCEP and agreed to pay all of the ongoing costs invloved. They made no reference/excuses as to why I wasn't told about them in the first place. I'll leave you to draw your own conclusions....

The fine print is in a printed form I was given after I agreed to purchase. There is no signature on the form, it did not form part of the purchase contract. Interestingly I emailed the company who perform the work yesterday on the pretence of being a new customer. I asked how much their rust & paint protection was and they told me $990. Only when I pressed for more information did they disclose that the 10 year warranty is conditional on undertaking an annual $130 inspection. I asked if that didn't mean the true cost of the treatment was in fact $990 + 10x$130 = $2160? Their reply: Yes, it does.

I bought a new LC200 from a Perth dealer last year. I let them talk me into purchasing the Defense Pak paint, rust and fabric protection package. They expalined how essential it all was and that it came with a life time warranty. I went for it as they did a heavily discounted price. What they didn't tell me, and what I've just found out after being sent a reminder letter from the company that carried the work out, is that the life time warranty is conditional on having a mandatory inspection after 12 months (cost $130) and follow up inspections/touch ups/re-applications every three years from then on (chargeable but costs unspecified???). Had I been told this at the time I would never have purchased the options. I believe I have been conned and have lodged a complaint with the department of consumer protection. I'm interested to hear other members opinions on this and also to find out if anyone else has had a similar experience. NOT IMPRESSED TOYOTA!!! Paul S

Hi all, new to the forum so I though I'd pose a question for my first post! I picked up a new LC200 in May and finally got my ARB bull bars fitted recently after a wait of several months while they came up with a new design to fit the facelift model. I was looking forward to getting matching side bars and integrated steps, which have been on order for several weeks now. I just called ARB head office to see how they were coming along with them and was told they haven't even left the drawing board yet and they can give no indication of when they'll be available. A bit frustrating. The question is, does anyone know of any other options for getting some good quality rails and steps that will fit, or can be customized to fit, onto the ARB bull bar? Any suggestions much appreciated. By the way, I LOVE the car (GXL diesel auto). Not cheap, but money well spent in my opinion. Let's see if they turn out to be as reliable as the 100 over the course of time...