Andy, You are probably right about the technicalities involved in this particular issue (or maybe it is not an issue - don't know); the problem is - and I think many Kluger owners will agree with me - when the car has too many of those "small/rectifiable" problems or issues that Toyota deems normal (and I can tell you it is a big grey line there between what is normal or not from Toyota and owner's point of view). Please have alook at the "recall" thread and others where issues are summarised. When each of them alone is probably minor (I admit the "core" of the car is reliable, I have not seen if falling apart... or well, there was a case in US but lets leave it for now... and I never had a problem that would have prevented me from reachnig my destination) when the car has a lot of them, it is very frustrating. Each one takes a trip (2 if parts have to be ordered, 3 or more if the problem is intemittent or complicated) to the dealer, each one makes you fell let down, and if there is many of issues you hust don't see the light at the end of the tunnel. Yes, in isolation, oil line recall (call it customer safety precaution whatever, a patient does not feel better if he know the latin name of his decease) is allright, as well as, say, steering shaft knocks, but what if it the 10th or 11th visit to a dealer within a year? And that is what Toyota does - looks at each problem in isolation and claims "it is minor or ot is normal, we have the reputation of quality, blah, blah..." It is like I enter the gas station and ask them for just a drop of petrol... they will probably give it to me for free but I guess I can't ask them for enough of "free" drops to fill a 25 lt tank. Add to this all these sqeeks, rattles and noises and other issues, which Toyota deems "normal"... and you see people frown next time they hear about "reputation of quality". Or am I expected to be greatefull that the car does not fall apart? When people buy $50K car they expect bit more that relaible drivetrain. And BTW "if you are unhappy - sell it" approach (by Toyota) - or lets call it a lack of responsiveness and customer care - is probably what is behind the most of complains here (once again see the "Oil Line Recall" thread). Selling a car involves some big $$$ to be lost, if this is what replaced good old "if you ar happy - tell others, if not - tell us" - I can guarantee this will make a dent in car sales. Regards Alex