At no point, did I mention how I explained or expressed the issue to the staff. It is never the fault of the employees whose livelyhood is dependant on following the written and unwritten company policy. It is never a good idea to blame the men in the trenches-eventhough it is common practice for a commission to be given to service staff who arrange for often needless repairs-they did not make the rules.
It is possible to be reasonable and restrained even when boiling. My experience with commercial air travel has taught me well.
Being the lounge area, free speech (within the limits of decency) should reign. Slander, even if you can prove it, is against an individual not an entity. The point was to express frustration at a business that has in at least 3 cases I know of personally refused any warranty responsibility and charged rates that are beyond reason.
Thanks for the advice. I have been told by Fair Trade that I have a case. I just want to get these guys to honour a "bumper to bumper" warranty.