Toyota Landcruiser problems

[SDJ]

Hi 

This is not so much to the forum but to Toyota who i cannot contact!!

Purchased new 300 Landcruiser ($120k) & generally happy with the drive but frustrated with fixing problems.

bonnet need restuffing took me 5 Toyota dealerships & a lot time i cannot afford for a 3 day job afer it had been booked into Heidelberg & on collection did not perform the stuffing to stock it shaking & reflecting strong sun light into drivers eyes when vehicle was clean.

when i collected vehicle from overnight service  (2 days) after 2nd visit with some booking confusion  they told me they need vehicle for 3 days just prior to me driving from Melbourne to Flinders rangers SA again very costly in time to me because a bolt had fallen out of turbo charger (20k klm).

 

i have had a list if issues none of the 5 Toyota dealerships visited can resolve:

no guests can close the rear hatch because you need to slam it & most do not have the strength even if they new what to do - seal has been replaced. i have never been able to understand logic of why no rear hatch release was included in vehicle, 1st vehicle i have owned without boot release?

no location for key apart from centre console where key is lost amongst so many items

unable to reverse any trailer, boat  or horse float as vehicle brakes & locks up which is dangerous to horses being thrown & reversing into drive with traffic on a busy road - every possible idea has been suggested again very expensive on my time but no one can resolve!

Unable to get google maps or music without plugging cord into phone - very aged technology but safari same vehicle does not need cord!! do not understand this logic other than justifying another $20k

Radio or music must be reloaded after each phone call or restarting vehicle - some 6-8 buttons to reload music - very frustrating. AM 3AW is muffled & very poor quality (not my hearing).

Alarm of beeping drivers door cannot be turned off - i do not need vehicle to alarm warning me of drivers door open as i am the one who purposely have left door open - very frustrating & no need for alarm beeping, cannot turn this off!!

Ordered dark interior but got light interior ?? which i accepted on the condition the carpet was not light beige, guess what it was. Why would a country farm 4 wheel drive have white carpet? Toyota what are you thinking?

i have a black cattle working dog so my rear interior is trashed & the fabric entraps dog hair unlike a good quality wool carpet, poor quality synthetic which is not serviceable like previous BMW quality.

i would love Toyota direct (not dealerships / agents who are not trained) to help me resolve direct.

Direct contact with Toyota not possible, customer service from dealerships disappointing based on cost of vehicle, i believe i am a very reasonable person.

 

 

 

 

 

[SDJ]

Hi 

This is not so much to the forum but to Toyota who i cannot contact!!

Purchased new 300 Landcruiser ($120k) & generally happy with the drive but frustrated with fixing problems.

bonnet need restuffing took me 5 Toyota dealerships & a lot time i cannot afford for a 3 day job afer it had been booked into Heidelberg & on collection did not perform the stuffing to stock it shaking & reflecting strong sun light into drivers eyes when vehicle was clean.

when i collected vehicle from overnight service  (2 days) after 2nd visit with some booking confusion  they told me they need vehicle for 3 days just prior to me driving from Melbourne to Flinders rangers SA again very costly in time to me because a bolt had fallen out of turbo charger (20k klm).

 

i have had a list if issues none of the 5 Toyota dealerships visited can resolve:

no guests can close the rear hatch because you need to slam it & most do not have the strength even if they new what to do - seal has been replaced. i have never been able to understand logic of why no rear hatch release was included in vehicle, 1st vehicle i have owned without boot release?

no location for key apart from centre console where key is lost amongst so many items

unable to reverse any trailer, boat  or horse float as vehicle brakes & locks up which is dangerous to horses being thrown & reversing into drive with traffic on a busy road - every possible idea has been suggested again very expensive on my time but no one can resolve!

Unable to get google maps or music without plugging cord into phone - very aged technology but safari same vehicle does not need cord!! do not understand this logic other than justifying another $20k

Radio or music must be reloaded after each phone call or restarting vehicle - some 6-8 buttons to reload music - very frustrating. AM 3AW is muffled & very poor quality (not my hearing).

Alarm of beeping drivers door cannot be turned off - i do not need vehicle to alarm warning me of drivers door open as i am the one who purposely have left door open - very frustrating & no need for alarm beeping, cannot turn this off!!

Ordered dark interior but got light interior ?? which i accepted on the condition the carpet was not light beige, guess what it was. Why would a country farm 4 wheel drive have white carpet? Toyota what are you thinking?

i have a black cattle working dog so my rear interior is trashed & the fabric entraps dog hair unlike a good quality wool carpet, poor quality synthetic which is not serviceable like previous BMW quality.

i would love Toyota direct (not dealerships / agents who are not trained) to help me resolve direct.

Direct contact with Toyota not possible, customer service from dealerships disappointing based on cost of vehicle, i believe i am a very reasonable person.

 

 

 

 

[RobsV8]

Your list of problems is not isolated to the 300 series!  

On 6/16/2024 at 8:09 PM, SDJ said:

no guests can close the rear hatch

Surely just requires an adjustment of the catch mechanism location?

On 6/16/2024 at 8:09 PM, SDJ said:

no location for key apart from centre console

Also on my 200 series. Just leave it in your pocket.

On 6/16/2024 at 8:09 PM, SDJ said:

unable to reverse any trailer, boat  or horse float as vehicle brakes & locks up

The trailer wiring harness from Toyota should automatically disable rear sensors? It does on mine.

On 6/16/2024 at 8:09 PM, SDJ said:

Unable to get google maps or music without plugging cord into phone

Yep - that's about standard for Toyota. My 200 series from 2019 has no CarPlay AT ALL

On 6/16/2024 at 8:09 PM, SDJ said:

Alarm of beeping drivers door cannot be turned off

Yep - same as in my 200 series.

 

I think this is all part of the "experience"... oh what a feeling!

[Nmuzz]

Ah yes . Oh what a reaming..... Toyota.!!

I had an aftermarket electric tailgate opener fitted $1500. Closes the door from inside and out.

Mines a vx. Reverse sensors only turn off with toggle with "car and witches hat" on 300. They stay off till switched back on. 

I put my keys in the door pocket.the jingling almost drowns out the squeaking of the middle seats

I sent a hand written registered letter personally addressed to the CEO of Toyota Australia and he did not have the decency to reply. 

Emails go ignored 

Toyota Lack of Customer Experience centre inept and uneducated regarding the legislation they are required to operate under. 

At least the 300 here didn't have the 3.5 TT petrol.

Are you listening Toyota.???

NEVER AGAIN