Wow. Read this thread (well most of it) last night and I really feel for you Blue. I had an XR6 with a similar number of problems. I bought it from Surfside Ford on The Gold Coast. They were useless. I went to Ford Aust and lucky for them they are in SA. I felt like driving the car through someones office. I went to Sunshine Ford and they were brilliant. Nothing was a problem. I could drop in unannounced and they would look at the car there and then, diagnosis the problem and book it in to be fixed. They got to know my rego without even looking it up. Every now and then I would throw a carton in the boot for them. The same thing has happened with my Aurion. I bought it from Grand Motors. The build quality is rubbish. The car had a paint defect. The carpet was bubbled and edges were hanging out from under some of the plastics. A couple of the plastic door moulds did not fit correctly. The cup holder cover jambs. It has the leaf noise in the centre vents. The car has the early morning clunk when you 1st take off. The gearbox sometimes gets confused, over revs then finds a gear. The dash rattles and now the car has brake shudder. After getting sick of butting heads with Grand Motors and being made to feel like everything is my fault I took the car to Hinterland Toyota. They are working with me to fix all the problems with as little incovenience as possible. Next week the car goes in to have the dash rattles and brake shudder fixed and hopefully that will be it. Finding the right people and the right dealership makes a big difference and you would be amazed what a carton will get you.