Hi, When the cover was removed from another Kluger there was a part number on it, but they could not locate it on the computer. Its not that I think they were lying but more frustration that I was repeatedly told the part did not exist when I knew it did. They could have just checked another Kluger, they have several in the yard. It could be as simple as a computer error, however to their credit they did replace it so all is good. John