I have a friend who used to work for Toyota as a mechanic. Yes, what Rice Racing said here is true. Newbie mechanics were insensitive to the car owners when servicing their cars, i.e. careless attitude. He had seen some inappropriate practices in the workshop but fortunately he was the opposite! I service my other car being a Corolla like changing oil and filter and other maintenance I can do. With this car, I will let the dealer touch it if its a major work in which you require special tools and skills. So far spent $740 to replace a leaking water pump, fuel filter, new coolant and wheel balancing. My kluger is now out of warranty and may attempt to service the basic maintenance from now on..