Hi guys, I'm new to this forum and found it whilst searching for info regarding the clunking in our Kluger. Finally after trying for 2 years and having our Kluger in 4 times to have the knock sorted there seems to be a solution.....maybe I received a call this afternoon from my dealer telling me to come and pick up our Kluger; it had been in for yet another steering inspection. They agreed that the clunk was most certainly evident and it appeared to be, yet again, coming out of the intermediate shaft. I had this replaced some time ago. After my last service I received one of their emailed service surveys. This time I most certainly answered it and boy I didn't hold back. I informed them of the knocking issue and how I seemed to be fobbed off all the time. I also sent my local dealer an email explaining this forum and others and my displeasure that Toyota hadn't been up front with me in the first place. Anyway the phone call today informed me that my car did need a new (read another) intermediate shaft. I replied that this had already been done. He responded that, yes that's true and that they were under the impression it was the new design. He explained that after many long conversations with Toyota Australia during the day it was found that the previous shaft was just a new one of the original design. He went on to explain about the ball bearing design of the original and that the new shaft was a different design. This new design sounds to be just a normal splined shaft found in vehicles for many years So now they have to put in the DPR and I have to wait approximately 2 weeks for that to be approved. Once this is done they can order the shaft; this will be ex-Melbourne. Whilst I'm happy with this new turn of events it does leave me wondering; if this is such an unusual problem why would they have newly designed parts to replace the original ball bearing design in stock in Melbourne?? Time will tell. I do have to add that whilst I have felt that I was getting fobbed off (by my dealer) it would appear that Toyota Australia isn't being very straight forward with their dealers either. It makes it very hard to get any accurate information. Waz