If toyota are browsing hope they can give us useful information. But seriously if the dealers are not telling consumers the truth, its just wrong. How would you know when you take your car in for a service they did everything you asked. Its down to trust, so if we cant trust the dealers with there word no point in doing business with toyota. Toyota obviously rely on the dealers to take care of the consumers. Anyway, ill see what toyota has to say. Waiting for reply.