Thank you, Phae. You were a wonderful help in getting this through. Yes, I had my dash replaced free of charge and, as Phae said, started a Facebook page (originally just a chat page, but it kept growing, and I decided to leave it open to support others after mine was replaced). Plenty have been replaced free of charge, some are waiting to be done. TMCA has come to the party, done the right thing, and also refunded the payment for some dashboards that were replaced at a cost. It is a win/win situation for all of us. I sold the old Aurion, and bought a 2014. Love it. Faith restored. Toyota number 5 now. :)