well...i've had my car serviced at Galleria Toyota (Morley) since day 1...but... used to be pretty decent, good customer service and generally looked after car well...until... 1) a few years ago i had my brakes checked due to some squeaking noise, so i brought it up during one of the services. came back no fault found, but on the way home i heard the sound again so i went back, and they got a mechanic to sit in the car with me. he heard it as well, so the car was booked in the next day for a check up. i specifically told them to call me if there were any charges to the check up, but when i went to collect the car (they didn't call me at all) they charged me $40 for the 'application of anti-squeal' to the brake pads. although i wasn't too happy bout paying, it fixed the problem so yeh. 2) had my 90,000km major service there. was quoted bout $500 all up, and this time i had to pay for a loan car (used to be free). got a call mid-day from the service center and was told that i needed to replace my brake pads as all 4 were worn out, that i needed a power steering fluid flush as the mechanics detected some contaminants in the fluid ($99), was recommended a air con filter flush (for $120). i asked them about the cost of replacing the brake pads and they quoted me...$700! so i toldthe guy to just leave the change of brake pads and air con thing, and carry on with the power steering fluid flush. i also told the car a couple times to call me if there's any more issues with the car. when i collected the car, he told me that the brake pads are gone and that i shouldn't drive the car at all now and they are not liable for anything, etc. i was feeling a bit fishy bout this as i had replaced my front brake rotors under warranty only 12 mths prior to this under warranty (due to persistent warping of the rotors, i had it machnied but it came back 1 week later so i had them replaced, no problems since then) and i replaced the front brake pads as well (i remember it cost me $75 for the pair, they didn't charge me labour for it). so i queried the service guy about how my front brake pads were worn after only 17000km of travel, and of course he had no answer. i asked him to check the system of thelast service, and miraculously there was no record of me changing the brake pads...dodgy. so yeah, i think that'll be the last time i go there for servicing and am now in the hunt for a better place to go. doesn't help that my remote for the centrallocking doesn't work now (see other post)...