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pinot52

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pinot52 last won the day on January 4 2016

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  • Toyota Model
    Kluger
  • Toyota Year
    2011
  • Location
    New South Wales
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  1. pinot52
    Hi Connan I found the Customer Service persons at Taren Point, absolutely useless. I suggest that you follow it up at a Toyota Service Centre. Speak to the Service Manager and mention TNF 06/13 Unfortunately, I can't post it up as I was threatened legal action by a 'clown' at Taren Point. I assume they had a bit of 'clout' with this forum and had it taken down. Print your previous post and take it with you. If they get 'narky' and want to charge you, tell them Toyota have fixed numerous Klunkers under the TNF 06/13 Proof of them being fixed at no charge is all over this forum. The evidence suggests that Toyota manufactured a car with a known fault and waited for customers to complain before fixing it. It should have been a General Recall. I certainly DO NOT TRUST the person who wrote me the email, saying "the car was safe to drive". How would he know? My car ended up having 3 replacement arms before they got it right. All before it traveled 10,000 klicks. Best of luck, do not give up and DO NOT pay anything. You can also say you will follow it up with Fair Trading. John
  2. pinot52
    Hi Johnny Kluger Read some of the previous articles about steps to take to get your Kluger fixed. John
  3. pinot52
    Hi Milo I assume many have been fixed. Bound to be many out there, where the driver is unaware. There should be NO cost associated with this fix. All Toyota Service Centres know about the issue. Have the Service Manager check Toyota Technical Newsletter TNF 06/13 It advises them about the issue with the Steering Shaft. Also there should be NO cost in assessing the issue. This is nothing more than a 'FOBB OFF' John
  4. pinot52
    It is typical for the sales guys/gals to say they have never heard of any problems. But as soon as you mention an issue post-delivery, they run a mile and hide under the desk, as was the case with me when I purchased a new Kluger from Peter Roberts at Fergusons Toyota Hurstville. He has no idea how much business he lost from me giving him a very bad wrap! Just saying. All the sales persons are interested in is their commission. They do not give a 'toss' about you post sale. From my experience with ACCC, they had little interest in my complaints. It really is about time the ACCC got off their butts and introduced a motor vehicle LEMON Law. This law should definitely apply when a company like Toyota continues to build and sell cars knowing they have potential issues (as in my case). In my case I should have been told that there are issues with the steering arm and I could have then made an informed choice about my purchase. My steering arm was replaced 3 times in less than 10,000 km from new. Back then I was a Toyota devotee and if told there were issues with the Kluger, I would have upgraded to a Prado. As I have said in other posts, Toyota Australia lacks any quality Customer Service skills. Obviously, over the years they have been relying on their past reputation. These days their reputation is not where it used to be and they should be wanting to please all and any disgruntled customers. Knowing they read these posts, I find it surprising they do not make any attempt to contact their disgruntled customers. Wake up Toyota, and grab that Feeling, instead of playing Head Office 'Hide and Seek'.
  5. pinot52
    Hi Mervin Congratulations. Like me, never Toyota again. And, Oh what a Feeling .... NOT Cheers John
  6. pinot52
    Hi Hell Suggest you diarise everything and keep all documentation. Keep notes of any phone calls and always follow up with an email. In 2011, my new Kluger delivered by Fergusons Toyota Hurstville was faulty, in my opinion a LEMON. I looked into refunds/replacements and back then there was not much chance, as we did not have an effective motor vehicle LEMON policy. Not sure if there has been any changes to the refund policy, could be worth looking into. Good luck.
  7. pinot52
    Hi Mervin As Jimmy said, "keep fighting for it." My Kluger was Brand New, yep, straight out of Fergusons Toyota Hurstville Showroom and it had the issue. Of course, as previously mentioned, everyone said there was not any problem. Toyota built the car I purchased with a faulty ISS. It is also very evident that Toyota Japan and Australia etc knew about the issue and continued to sell these dodgy cars. By 10,000 kms I was onto my 4th ISS. That is the original plus 2 more faulty ones, until finally they fitted the 3rd correct one. All now seems OK. I ended up having Sydney City Toyota fix mine. Fergusons Toyota from Hurstville were useless and could not give a damn. Keep going for it. John
  8. pinot52
    Hi Mervin Certainly something dodgy here. Refer them to this forum and also ask them how come they have fixed thousands of other Klugers with the same issue. Also remind them, it appears that Klugers were built with this problem, mine definitely was. It came of the production line with a faulty and klunking ISS. Toyota knew about it all along and just did not want to admit it. Toyota, OH WHAT A FEELING! NOT, NOT, NOT There are a lot of posts on this site that show Toyota replaced the faulty ISS for numerous owners with Klugers with varying speedometer readings. Next step would be to screen capture a few of these posts and send Toyota a letter advising them you are going to the ACCC. I have plenty of emails, invoices etc that I would be happy to share with you. John
  9. pinot52
    Not sure if they have an office in SA. I think the Head Office is in Taren Point NSW. You might have to contact Taren Point office.
  10. pinot52
    You might need to try and get higher up the tree than the Customer Experience Centre. Always mention TNF 06/13 to Toyota and the Dealer. This TNF 06/13 report was up on this Forum and was taken down. This is part of an email I received back in May 2013 from the Technical Operations Manager, Customer Services Division at Toyota Australia in Taren Point NSW. Dear Mr Doyle Thank you for your email dated 22 March 2013 expressing your opinion in relation to a noise associated with your Toyota Kluger. Toyota’s position regarding the “knock” type noise exhibited by the steering shaft at times remains unchanged. That is to say, that although you may hear a slight knock from the steering while manoeuvring, the system is and remains quite safe to operate. The bulletin you refer (TNF06/13), also reinforces that position. We have placed your vehicle on a priority list to receive the revised shaft when it becomes available. The shaft will be installed to your vehicle free of charge . Again, we reiterate, your vehicle is quite safe to operate in its present condition. If you wish, we are available to re inspect your vehicle at a mutually acceptable time and place. Please contact your local Toyota Dealer to arrange inspection. We also add, that none of our technical staff have been able to identify a noise during any of the occasions that we have inspected your vehicle. We respectfully advise that the Toyota document (TNF 06/13) carries a copyright clause which states that this material may not be reproduced or copied, in whole or part, without the written permission of Toyota Motor Corporation. ............ As I said earlier it took 3 replacement ISS before they fixed the issue. John
  11. pinot52
    Interesting. I was not aware that it was an issue related to km's. From all that you read, the cars were built with a faulty ISS and that should be the end of the story. My new Kluger klunked as I drove it out of the dealership on day one. I was not aware of the issue. In the end the ISS was replaced 3 times (at no cost) until they finally fixed it. At one point they did talk about charging me. I jumped up and down and they fixed it. It is disappointing that Toyota are wanting to charge you for it. Believe me, Toyota Australia sadly lacks in Customer Service skills. Knowing that Toyota reads these postings, I say to them, "get of your lazy backsides" and fix these vehicles.
  12. pinot52
    Jimmy You should not have to pay for this 'FIX'. Suggest to try another Toyota Service Centre and if no luck, then contact Toyota Australia. Everybody that I know who had the issue had it fixed at NO COST. Toyota Japan and Australia have know about this issue for years and from the looks of things kept selling the cars. John
  13. pinot52
    Hi Mervin As mentioned previously you should not have to pay for this, no matter how many k's are on the car. There is more than enough evidence to prove that Toyota built and sold these cars with a 'dodgy' ISS. My brand new Kluger starting making noises on the way home after I picked it up. The Service manager from Fergusons Toyota Hurstville told me it was nothing and that I was not used to driving such a vehicle ..... Total BS. Before 10,000 k's it was replaced three times (at no cost to me) until they got it right. If the dealer insists on charging you, I suggest you tell them you will contact The ACCC. John
  14. pinot52
    Looks like the Technical News Flash TNF 06/13 issued by Toyota Australia and was in the first posting has been deleted. When you contact the dealer ask them to refer to TNF 06/13 issued by Toyota for the Kluger. I do have a copy of it, but was threatened legal action by the totally 'incompetent nutters' (a polite statement) at Toyota Australia in Taren Point if I was to reproduce it. This was part of an email sent to me by Toyota: "We respectfully advise that the Toyota document (TNF 06/13) carries a copyright clause which states that this material may not be reproduced or copied, in whole or part, without the written permission of Toyota Motor Corporation." All dealers have a copy on file. This is the main reference: Date: 14/01/2013 Ref No: TNF 06/13 Model: Kluger GSU40/45 Subject: Steering Intermediate Shaft Knocking Noise Best of luck. Note, it should be fixed free of charge, if not contact ACCC John
  15. pinot52
    Before doing anything, please go back to the very first post by 'phez'. Take this report number with you when you go to the dealer. Also read some of my earlier posts. The ISS issue is a TOYOTA build problem. They now appear to have a FIX for it, and it should be done for FREE, no matter how old the vehicle is. Mine was finally fixed after two failed attempts. With less than 10,000 k's on the clock I was onto my 4th ISS. As much as the video from the USA was interesting, I would not think it is a long term fix. I would not even consider doing it when Toyota should be replacing the faulty shaft with a new one. If the dealer wants to charge you, tell them you are going to ACCC with a copy of the Report. Toyota have buried their heads in the sand over this and will try and fob you off. In most cases the KLUNK is intermittent and might not show up when the service person takes it for a test drive. You just need to jump up and down and make some noises. It is pointless going to Toyota Australia Customer service as they are absolutely useless. John
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