sorry to hear it also, i just got my car back from my accident with 7 thousand dollars of damage. You have to remember that insurance doesnt want to spend alot of repairing your car so they will try to vut cost down,find a cheap garage, and also avoid buying new parts if possible and repair existing ones. take this from my expiernce. Of course you can always complain and get it doen to your standard. From what your saying about your car ill say 2 gran damage. all the best