Toyota Service...What service?

[agentthumb]

Ok, had the '06 rav for a year now...

1. the OEM tires are ****...(i've experienced and heard numerous cases where the wheels get cut on the side)

2. heaps of common problem...noise from transmission...lose of power, noise from steering (which i've experienced) in fact, i only picked up my car the other day after Toyota replaced the steering shaft for me, 10 mins into the drive, i had the ABS, 4WD and Park break warning lights lit...

Took it straight back to the service department...they ran a check on it and told me that the Left Rear Speed sensor had failed (By then...its the 5th time i'd been back in 2 weeks coz the tecnitian insisted that they couldn't hear the steering noise...i had to go back again, took a technician out for a drive...and guess what, 2 seconds into it, he said Oh yeah...i hear it now...it PRETTY LOUD )

Anyway, the story goes...i'm gonna have to take it back in on monday for them to "see" what is wrong (THAT'S RIGHT...THEY ARE NOT EVEN SURE WHATS ACTUALLY WRONG...so chances are they are gonna strip it to bits, find the problem, put it all back together tell me that the part is on order...and i have to go back in again for the SEVENTH TIME!!!!!

Its the worest i've seen of Toyota soo far

Anyway, back to the post, anyone else had a bad experience with Toyota?

Edited July 17, 2007 by agentthumb

[CHA54]

I guess you'd prefer if they told you to get lost and didn't try to fix the problem at all.

[agentthumb]

I guess you'd prefer if they told you to get lost and didn't try to fix the problem at all.

No, i would prefer to have the Technician, being honest the first time, admit that there is a problem, inspect it and tell me to bring it back in one more time, fix it and not cause another problem....

This problem could have easily been resolved in 2 visits....but i have to go back 7 TIMES!!!!

[RO11AS]

hey i feel for you.

Got issues at the moment with my ride. But rather not talk about it yet, till they finished working on it on Monday.

My ride is a 07 model corolla and only a few months old aswell.

Hope they sort everything out.

[Saiya]

Man, you expect quality especially from Toyota. I hope they sort everything out for you.

[CORZZA]

iv never had any issues from Toyota! I recommend going to Castle hill toyota! We have had 3 toyotas from them and no issues! we get great service every time we go there!

[agentthumb]

Haha, i would go there...but i'm in Brisbane here...bit far...don't plan to drive 1500 km to get quality service

But ya, we've got three Toyota as well...Tarage, my Rav and the Aurion Prasara...which mind you was delivered to us in pre-delivery mode i had to make 4 phone calls to get someone to shed some light on it (Toyota link who then said to call dealer, then said service department...then said toyota link...then said service department...), and then had to take it in to the service department to get it taken out of it...

Either i'm having a real bad year with toyota...or something is wrong...

[kelvin33]

where did you go for your service??? pm if necessary

[agentthumb]

Motorama Toyota at Salisbury...and guess what, they said it was all fixed (couldn't find any problem with the sensor, wiring or the abs system) this monday and i was all happy...until the light came on again...so i will be taking it back again next week...

Lodged a formal complaint with toyota's customer relations department. A report will be sent to the Manager, Service Manager, and customer relations manager at Motorama toyota. Basically, the complaints includes my dissatisfaction with the vehicle where in this case, the constant failure of parts and in our Aurion's case, car was delivered in pre-delivery mode.

Further complaints includes the service provided by Motorama Toyota where by the service manager is almost always out of the office or i here by quote "Manning the service allocation"...you'd think they would have someone more junior doing that...and the lack of initiative in finding a problem when I clearly identified that the steering was making a noise....

And i remind you all that all it took me when i took the guy out for a test drive the second time was back the car out of the parking spot and park it straight back in...that's how obvious the noise was...strangely enough...they couldn't hear it the first time.

Edited July 27, 2007 by agentthumb

[Simo]

I had my car serviced at canberra toyota because i was in desperate need of all my fluids replaced and they were the only place that could do it ASAP...

Ever since then my car has been playing up here and there in lift, I rang the dude up and tryed to explain my problem to him to be asked "What is lift?!?"

Farken ell, never again....

[Joker]

geez that doesn't sound good, and here i am thinking that buying a second hand car was a mistake for me, hope it turns out well for ya