Polaris PID 3619G in Hilux

[TomS_]

First post, I did some quick searches but didnt find anything on this topic so...

My employer has just got a new work vehicle, its a Hilux, brand new (unsure of exact model if this matters?). One of the options they had put in (must be aftermarket) is a Polaris PID 3619G GPS/entertainment/phone/etc system (my experience with this so far is mediocre for anyone thats looking at it - can provide more feedback if youre interested).

Unfortunately the steering wheel controls for things like volume etc do not work. Ive had a quick look in the manual at the connectors on the back of the unit and reached around and felt the back of it (with much difficulty - anyone know how to get easier access to this area?) and it feels as though there is a cable plugged into the port where the steering wheel controls are meant to go. The end of this cable also feels like its plugged into something which I assume is the connector for the controls which leads into the dash wiring loom. It was installed by the dealer where we bought it, so Im not 100% sure what goes where.

Has anyone had any experience with this particular setup and knows what might be going on/what the problem is/what needs to be done to fix it, or should I fire up my multimeter and see if I can work out how to re-wire the socket so it works? :)

Most likely I will spend some time over the weekend to have a play/look around, but figured I'd ask around aswell. :)

Merry christmas all.

Tom

[Sportivo#]

I'm not too sure what seems to be the problem as that model is compatible with the steering wheel controls. I would first make sure they put it in the controls in the right socket and if that's right then probably even ask ryda as they sell that model and can probably help you further or take it back to the dealer if you can't fix it.

Just wondering if your employer still has the stock head unit and if it would be for sale if it is the one that has a small screen in the middle?

[TomS_]

I'm not too sure what seems to be the problem as that model is compatible with the steering wheel controls. I would first make sure they put it in the controls in the right socket and if that's right then probably even ask ryda as they sell that model and can probably help you further or take it back to the dealer if you can't fix it.

Just wondering if your employer still has the stock head unit and if it would be for sale if it is the one that has a small screen in the middle?

Thanks for your reply. I dont think we have the stock unit, its certainly not in the box that the Polaris came in, which I thought was a bit strange for exactly this type of reason. I will ask about it though. :)

I managed to figure it out, I just had to decipher the abominably poor instructions in the manual and then play around a bit.

These guys really need an english proof reader.....