For the record - We received the Grill via TNT in its origional box which had no bubble wrap. I re-packed the grill and used plenty of Bubble wrap, sent it via Toll Ipec and it broke.... Its soley a courier issue. wasnt having a go at ya brad-was just saying sometimes they arent packed properly,used to work as storeman and have seen this many times,but yes the typical thing i stated was meaning the couriers as they dont really care bout the products thanks corey