Need to vent and need some advice guys...
My mobile phone company (lets call it "X") charged me for excess data usage i did not use. I have a samsung galaxy S phone. apparently its 500 meg of excess usage! :o
I for one, am very careful about what i use my phone for download and if its over 5 megs i'd use my wifi at home. i wouldn't be stupid to use my 3G for download unless its really urgent because:
1) its slow
2) its expensive
I have a limit of 300 meg to use for download and i cannot see how i can use over this (+ almost 200 meg) over the limit. just too ridiculous.
So I called them up and asked them to investigate and tomorrow will be the 2 weeks they took to investigate. They rang me yesterday saying that the bill is correct and there is no need for corrections. To my anger and frustration i rang them up today again (because i was busy yesterday) and told them that i wasn't going to pay something that i KNOW i didn't use. I also make sure that every single program that's running in the background is shut down before i went to sleep and i also downloaded a program called "apndriod" to disable the apns on the phone just in case it does download in the background.
this is the phone bill at the beginning of the contract
as u can see the usage is acceptable... (except on one day that it showed 7 meg...
then the second bill comes...
as u can see on some days there is 3x meg usage. the usage is also every single day which is unbelievable. There was also a day were my wife and i were at home and we didn't touch the phone at all we got 2x meg download via 3G when it was connected to the wifi.
company X said that there is a technical issue with the phone that shuts off wifi when its on standby and uses the 3G network to download. but the precaution i took when i downloaded "apndriod" which prevents it from using 3G and also i shut down all the programs before i put the phone on standby. so how the hell is it downloading stuff when all the programs are shut off???
phew, so after all that i told them this:
"if you keep charging me like this. i'm going to cancel the contract because i rather cancel and pay all the monthy fees and charges + the additional cancellation fee rather than paying your company 400 dollars each month for data usage i did not use.
next you're going to loose a costumer who had high expectations joining your company
then your company will have a bad name
THEN i'm going to contact the telecommunications ombudsman and take it from there.
So unless you prove to me that I used these data (give me a history of the urls and websites i been to), i'm NOT going to pay your company a cent until this has been rectified."
"oh i'm sorry for the inconvenience, i'll forward this to the relevant department and they will get back to you later on today."
Any advice guys? cheers for reading.