Last winter I picked up my car from the 6 month/10,000km service, and because it was raining I noticed my windscreen washer bottle was empty. But the dealer had charged me 90 cents for detergent washer fluid on the service invoice. Because I couldn't be bothered at the time to return, I let it slide.
Then yesterday I had my car serviced again (12 month/20,000km) but to prevent the same thing happening I had previously filled the washer bottle to the top at home.
So imagine my surprise when the same 90 cent charge reared it's ugly head again. The guy at the service desk of my nameless dealer was mightily embarassed to be caught out, and promptly refunded my $1 (including GST). He also promised to "raise the issue" with whoever.
My problem is two-fold:
1) Whoever actually serviced the car was clearly too stupid to actually check the fluid level, and decided to try and charge me for products they didn't use
2) Perhaps more worryingly, I started to think about what other services or products they are charging me for that they are not actually providing. For example, I was told the $6 "Miscellaneous" charge on the invoice was to cover grease or other lubricants, but are they really putting $6 of **** on my car every 6 months???
Anyway, thought I'd just post and see people's thoughts.
I intend to call the service manager when I calm down to follow up on the issue and I also can't wait until Toyota send me their next Customer Satisfaction questionnaire