I was a policy holder with the NRMA up until 18th July this year. It was cancelled and was to be sent a refund in the following 2 weeks. It's been 2 weeks. I rang them today. Now they are telling me that they in fact never recieved a full payment from me in the first place and that I owe them $500 dollars. I should have a reciept somwhere at home amoungst all the crap. I can't remember whether it was over BPAY as I don't have a record of it on my NetBank statement with the Commonwealth Bank. The NRMA are a pack of ar$eholes for the following reasons: 1) Not informing me of this problem earlier (if I had an accident then I wouldn't be covered when I thought I was...nice huh?) 2) I may be $500 out of pocket to them more if I can't find a reciept at home 3) Using the excuse 'Well you were talking to someone different last time and now you're talking to me'. The NRMA is a body corporate, I was promised a refund and they aren't delivering and lobbing crap on to me. I am never going back to these people. They are vile, unorganised, and are soley out to rip your balls out through your mouth. If you're with them already have a second look at them. Trust no-one. If I have to learn from this the hard way then so be it. Don't turn out like me.