My nightmare with UMW Toyota Malaysia

[seizai]

Model: AVANZA 1.3 MT Year make: 2006

Mr. Eyson Teh - Sales advisor at UMW Motor Sdn.Bhd. Pandan Indah branch.

Mr. Tee Well Come - Service advisor at UMW Motor Sdn.Bhd. service center Cheras branch.

Mr. Mohd Faizal Aladdin - After sales executive at UMW Motor Sdn.Bhd. Jln 19/1 branch.

Mr. Mohan Duraisamy - Executive at UMW Motor Sdn.Bhd. service center Cheras branch.

Mr. Alan Ng - Executive at UMW Motor Sdn.Bhd. service center Cheras branch.

Mr. Chow - Technician from UMW Motor Sdn Bhd HQ

Ms. Leong May Chan - Tribunal President who handle this case.

March 15, 2006

Car was delivery to me from UMW Toyota Motor Pandan Indah branch on 5pm. After received car I straight away went to Informatics College Kuala Lumpur. On 2130 I realize that this new Avanza is automatic go to left side when the steering is straight during driving back home through Jln Loke Yew. I have make complaint to my sales advisor Mr. Eyson Teh few minutes later after I reached home. I had request to exchange another unit but he refused and try arranged appointment for me to repair at Shamelin service center on March 21, 2006.

March 21, 2006

I arriving Shamelin service center at 0845. 1 manual repair order was given to me after I passed car to service advisor Mr. Kalen. I had been waiting there for 2 hours. After job done 1 invoice given to me but never explain what problem causes. After 3 days same problem come out again and also front left side door start come out ‘de de de’ sound.

April 5, 2006

I went Cheras service center for 1000KM service I request them to fix both problem but they claim there was no alignment service there. The door problem been fixed but sound came out again after 4 days. I also find out another problem after first time driving at 110KM/H, the front wheel feel like shaking when overtake or been overtaken by van, bus, or lorry.

April 19, 2006

I place complaint on TribeToyota.com.my.

April 27, 2006

I went back Shamelin service center. No manual repair order form was given. I am waiting there 38 minutes. No report or explanation given. Same problem came out again on the next day.

May 2, 2006

I place another complaint on TribeToyota.com.my. Mr. Toh, manager of Shamelin service center called me and asked for sent car back for fully checking. I arriving Shamelin service center at 1400. No manual repair order form was given. It took me one hour to waiting there. After repair, the technical guy told me that do not turn steering too hard when making U turn or reverse parking. I told him cannot be this is Toyota car not Proton. He telling me all Avanza is like this. This is 1st time I heard so funny reason. Never mind I followed what he said. On May 7, 2006 same problem happen again.

May 8, 2006

During journey to Bukit Mertajam, I found another serious problem happen to my car. Front wheel shaking when I drove over 80KM/H. So I only can drive 70KM/H from Kuala Lumpur to Penang. It is a nightmare for me & all others passengers. Due to my schedule very tight so on May 10, 2006, I went to one of tire shop at Bukit Mertajam to fix problem after I find out Prai service center waiting list too long. Same problem happen again after 1 week.

May 22, 2006

I sent a complaint letter to UMW Toyota Motor. I had asked about why same problem still exist after repair so many times. They never answer it in reply letter.

November 14, 2006

I went to one tire shop at Klang to have a try to check alignment system after service center fail to fix. Original chamber shaft been changed back. After 2 days car start pulling to road side.

November 21, 2006

I went back same shop again. Alignment been adjusted. After 1 day same problem occurred again.

November 29, 2006

I sent my car back to Cheras service center at 0745. I complaint several problem which included steering not center & pulling problem. I collect car at 1600. My manual repair order form been taken back by Mr. Tee during car delivery. No report or explanation given. However car starts pulling to road side few hours later on same day.

December 1, 2006

I went back Cheras service center again. I arrived at 0925. I collect car at 1730. Service advisor Mr Mohan informed me that toe was move to right side. On December 2, 2006 afternoon time, same problem occurs again.

December 5, 2006

I went to Cheras service center. I arrived at 0900. No manual repair order form was given. I collect car at 1500 & no report or explanation given. After few hours car pulling to road side again. I went back Cheras service center at 1815 & inform service advisor Mr. Tee. He ask me come back the next day.

December 6, 2006

I pass car to Cheras service center at 1000. No manual repair order form was given. I collect car at 1800. Service advisor Mr. Tee informs me that will arrange technical team next week. However they never reach me since that day.

December 28, 2006

I went to SS19 service center. I reached there 1000. After sales executive Mr. Faizal inform me will do full checking for whole alignment system. I collected car at 1830. No report or explanation given. On December 29, 2006, 1500, same problem occurred.

January 2, 2007

I went back SS19 service center again. I arrived at 1030. I test drive with after sales executive Mr. Faizal. He insist my car no problem. No repair or inspection provides. I leave there at 1200. Car starting pulling to left hand side after half an hour.

January 16, 2007

I went back to Cheras service center. I arrived there at 1120. I collect car at 1800. No report or explanation given. Same problem occurred on January 17, 2007.

January 24, 2007

I went back Cheras service center again. I arrived there at 1200. I collect car on January 26, 2007 morning. Service advisor Mr. Tee claim that my front right hand side absorber abnormal & causing steering cannot straight. I found car immediately move to left when steering was center when I drive from Tmn Conought 50sen toll to Tmn Seputeh after I left Cheras service center.

February 8, 2007

I went to Cheras service center. I arrived there at 0815. I get back my car on February 11, 2007 at 0830. Service advisor Mr. Tee told me that front lower arm bar & stabilizer been adjusted. Same problem occurred on next day.

February 22, 2007

I had sent one complaint letter to UMW Toyota Motor Customer Relationship Management Division. But till today still no reply.

February 25, 2007

I had sent complaint letter to TMC CR Division Japan.

February 27, 2007

TMC CR Division Japan reply & request me refer back to UMW Toyota Motor.

March 1, 2007

I filed a complaint at tribunal (consumer court) Kuala Lumpur.

March 6, 2007

I went to Cheras service center for 20000KM service & complaint about some problem which included car pulling to road side. I arrived there at 0855. I collect car at 1800. No report or explanation given. Wheel no more shaking during cornering but front absorber feel like no functioning. Front engine side will go down during cornering with speed 60KM/H.

March 20, 2007

I went back Cheras service center. I arrived at 0920. Service advisor Mr. Tee told me my car need to put there for 3 days & another replacement car will be provided.

March 21, 2007

I went to Cheras service center to collect replacement car.

March 29, 2007

I received call from Mr. Tee regarding my car can be collect.

March 30, 2007

I arrived at Cheras service center at 0830. I found that all 4 rims have been changed to sport rim & new tires during test drive. One uncle from Toyota test drive with me. He never introduces himself. I ask that uncle where to go to test drive. He told me just go normal way which I like. I drive from Cheras service center toward MRR2 then to Jln Kuali. I immediately found that car still pulling to left side. I inform that uncle but he never gives any response or explanation at all. I feel very disappointed & angry.

When I reached Jln Loke Yew, suddenly the uncle asked me stops by at in front of food court. He want drive the car so I exchange with him. He drives me from food court to Jln Along Cheras and goes in Jln Loke Yew toward Phoenix Plaza. After bypass Phoenix Plaza U-turn back to Jln Loke Yew after that turn left to MRR2. After passed Sri Petaling junction he drives toward Bkt Jalil then back to Cheras service center.

During him driving I notice that car will automatic pulling to road side but he ignore it. After reached service center, I informed Mr. Tee that my car is still pulling to road side. The uncle come & asked me how & can accept not. I told him of course cannot still same problem. Then he said they already fix everything according TMC specification and if cannot accept he also cannot do anything. He never shows me any statement to support what he told me.

Service advisor Mr. Tee shows me a bill which stated road test & QC inspection & charging RM201.60. I refuse to pay because my car is still same condition before I sent in & also they take out my stabilizer bar and rubber pad without my permission. They insist want me to pay even my car still same problem.

At the end Toyota executive Mr. Mohan suggest that since I was not happy & agreed with current car condition & not reasonable to pay under this situation so next week Monday or Tuesday will ask somebody from UMW Toyota Motor HQ & UMW Toyota Motor Customer Relationship Management Division to test drive together to witness. I had no choice but to leave my car there. They took back previous replacement car & didn’t provide another for me. I and my girl friend were late to work because of these troubles them making.

April 4, 2007

I had sent one complaint letter to UMW Toyota Motor Customer Relationship Management Division But till today still no reply.

April 4, 2007

I had sent another complaint email to TMC CR Division Japan. But till today still no reply.

April 5, 2007

I waiting from April 2 till April 4, 2007 still no reply from UMW Toyota Motor. I need to use the car so I have no choice but to visit Cheras service center again. When I reached at 0900 Toyota executive Mr. Mohan told me that staff from HQ has been test & confirm car no problem. I fell been cheated & ask for test drive together with Toyota executive Mr. Mohan. He agreed. During test drive both of us notice steering is not center. I had to wait there for half and hour more to fix steering.

After they fix steering they didn’t test drive with me. I force to pay RM201.60 and force to sign one agreement as requested by Mr. Alan Ng. I leave there at 1200. I straightly away went to Tmn Segah Mobil petrol station. After fill gas. I bring my girl friend to her office at Lot 10. I park at Jln Sahabat & went to Sg.Wang take breakfast at 1245pm. During driving toward Lot 10 I found that my car starts pulling to road side.

After breakfast I straight away went back to Cheras service center. I reached there at 1400. I test drive with Toyota executive Mr. Mohan & another Indian executive. Toyota executive Mr. Mohan confirmed my car is pulling to road side. After test drive, I asked Toyota executive Mr. Mohan what was wrong. He told me ‘ada hantu’. I had to leave my car there again.

April 12, 2007

I went to Cheras service center collect my car after received call. Toyota executive Mr. Mohan told me that it is tire pressure problem. After test drive, Toyota executive Mr. Alan gave me an invoice & asked me to sign. Same problem occurred again on April 15, 2007 evening.

April 17, 2007

I went back to Cheras service center again. I arrive there at 1250. No manual repair order form was given. I collect car at 1410. Same problem happen on April 20, 2007.

April 27, 2007

I had sent another complaint email to UMW Toyota Motor. But till today still no reply.

May 4, 2007

1st tribunal hearing held. President of consumer court ordered UMW Toyota Motor to have a test drive with owner & 3rd party before & after problem rectify. Tester must not from Toyota.

May 7, 2007

I doing 10 point inspection personally at Puspakom and result shown alignment is within spec. Inspector Mr. Fahmi inform us that Puspakom do not provide test drive service & all test is based on computerized.

May 12, 2007

I personally went to AAM to do 40 point inspection which included test drive. During test drive with AAM inspector Mr. Azman, he notices the car is pulling during driving. After inspection, they give us a result & ask us to present to UMW Toyota Motor.

May 16, 2007

We went to Cheras service centre to do inspection as requested by Mr. Alan Ng. We can’t observe the inspection process. We been ask to wait at waiting hall for 1 hour plus. After inspection completed, we were requested by Mr. Alan Ng to do another inspection at Puspakom Bdr Tun Razak. Mr. Chow was accompanying us on way to Puspakom.

During inspection, Mr. Chow was not present, we do not know where he is, only Mr. Alan Ng is accompany us. Inspection result shown alignment is within safe range. Mr. Alan Ng is requesting my previous record from Puspakom. We meet manager of Puspakom, Mr. Mohamad Noor. Mr. Chow was with us during that time. Mr. Mohamad Noor mention & confirm their computer test only can proof alignment is within spec. Before we leave Puspakom we told Mr. Alan Ng that we need to discuss this matter with Mr. Chow & Mr. Alan Ng and please wait & meet at Cheras service centre. He agreed. Mr. Chow was with Mr. Alan Ng on way back.

After we reached Cheras service centre, we been told by Mr. Alan Ng that Mr. Chow already leaving. They do not notice us about his leaving as we have agreed for discussion at service centre. I request Mr. Alan Ng to give me all my previous 17 times repair reports. He checks his system in front of us and told us that all repair reports at Cheras service centre had been passed to me through tribunal and there is another 2 repairing at Shamelin branch & SS19 branch. I was surprised that they can check our record even though different branches as Mr. Alan Ng said during first hearing on May 4, 2007 that their do not know all my previous records & their do not notice we have sent car to Shamelin branch & SS19 branch. I asked Mr. Alan Ng whether their system is link between all others service centers. He acknowledged. However he refused provide us all reports on the spot with reason there is cost written in those reports. He promised will fax reports to us. I feel they act fishy, even we know the cost we still can’t buy at those prices.

We only received fax from UMW Toyota Motor on May 21, 2007. Repair report dated March 21, 2006 is missing and report of December 28, 2006 is not clear. We shown Mr. Alan Ng AAM report dated May 12, 2007 & ask for a third party to test drive. Mr. Alan Ng refused to have test drive with third party or AAM inspector. He said UMW Toyota Motor will only refer to Puspakom inspection result which is no test drive conducted. We had mention many times to Mr. Alan Ng that president of consumer court is requesting us to have a test drive with third party before and after problem rectify. He refused. UMW Toyota Motor is ignoring president of consumer court order.

May 18, 2007

I went back to AAM to conduct another test drive. Result shown that car is pulling to left hand side.

May 19, 2007

I went to a tire shop to do a computerized alignment diagnostic. Result shown alignment setting is out of spec. From May 4, 2007 till May 23, 2007, UMW Toyota Motor never requests me to perform test drive & rectify the car pulling problem as per order by President of consumer court.

May 23, 2007

2nd tribunal hearing held. President of consumer court request again UMW Toyota Motor to have a test drive together with AAM & owner.

June 11, 2007

Before test drive start, UMW Toyota Motor requests us to send car to service centre to do adjustment. We refused. After test drive by Mr. Azman, Mr. Chow and me, Mr. Chow admitted car is pulling. I suggest to have Puspakom checking since is nearby. AAM agreed but Mr. Alan Ng refused without reason given. Whole test drive process by Mr. Azman & Mr. Chow was record down by my hand phone & been convert to DVD movie as proof.

June 20, 2007

3rd tribunal hearing held. Case postpones because president of consumer court been changed & current president of consumer court can’t recognize previous president of consumer court hand writing.

July 25, 2007

4th tribunal hearing held. Case was delay again due to AAM report can’t show much more details regard car pulling. UMW Toyota Motor keep blamed about road not even and driver behavior problem. President of consumer court had requested all witness of test drive attend next hearing.

November 5, 2007

5th tribunal hearing held.

Puspakom confession:

• Their equipment test speed is 4km/h.

• Their equipment is fully computerized.

• Result may be different above 70km/h, 80km/h or 100km/h.

• On road test result will be different from the machine.

• Their equipment is using world wide standard.

• Caster & camber in good condition.

• Their equipment can only test side slip.

• Car pulling can be cause by road condition, and others method.

AAM confession:

• Pulling after 200m for both side of road.

• Still controllable.

• Must focus 100% on front view.

• They only using visual inspection.

Toyota confession:

• TMC pulling standard is within 100m.

• They do not know what speed is apply for TMC standard, must refer headquarter.

• Their pulling ranges same as AAM. Car can goes straight for 2nd half of road.

• My car in normal condition.

• All claims rejected.

• Warranty void. (never inform what reason)

December 5, 2007

6th tribunal hearing held. Judgment been given.

Judge confession:

• Puspakom result proof caster & alignment is within acceptable range.

• Pulling left right is controllable.

• An international standard must apply.

• This is a guessing game.

• Puspakom equipment is worldwide recognizing.

• Not a defect.

• Unless owner can provided international standard or test method.

My conclusion

• These guys all bull ****. If my car can’t be control, I lying at hospital long time ago.

• UMW Toyota Motor never shows hard copy proof since after 1st hearing.

• UMW Toyota Motor keep blame about uneven road and road camber problem. They even blame my driving style have problem but they didn’t advice me how to drive.

• UMW Toyota Motor didn’t show and proof any international standard or TMC standard.

• UMW Toyota Motor never gives me any report for each of my repair at service centre.

• AAM report of test drive with Toyota said my car is pulling.

• UMW Toyota Motor had no choice/excuses but said warranty void.

• Judge refused to accepts and watches test drive video.

• Judgment should be given during 3rd hearing when Toyota refuses to have 3rd party to perform test drive at 1st place.

• UMW Toyota Motor Customer Relationship Management Division never cares and respects customer. They never reply my complaint letters. They push problem back to consumer.

March 25, 2008

I sent complaint letter to UMW Toyota Motor Customer Relationship Division, UMW Toyota Motor 3S service centre Cheras branch and c.c. to all media. Till today still no reply from Toyota. I feel deeply disappointed, Toyota after sales service cannot trust.

* TO UMW TOYOTA STAFF- IF U FEEL I M BLUFF HERE PLS DO CONTACT ME TO VERIFY

Edited April 11, 2008 by seizai

[akuma]

thats gg. feel sorry for you. can you upload the digital video so i can see how bad the pull is? after 2years as well. how long does warranty last for? in aus its 3years or 100,000km.

[Dead]

There is no g.o.d...

[seizai]

thats gg. feel sorry for you. can you upload the digital video so i can see how bad the pull is? after 2years as well. how long does warranty last for? in aus its 3years or 100,000km.

i put video on youtube b4 but dunno why been erased. Warranty same as here. But we must go back to perform service. Damn expensive here, service charge at least RM hundred over and must waiting at least 3 hours.

My car can pull to random direction at same road & depand on its mood also.

off steer and on steer same result, tyre changed & rim changed same as well..

[RME1]

Tough luck mate. You bought a lemon Toyota, and you got even more lemons after service. I'd be a sour cookie too. Do you guys have a fair trading commission or equalivalent over your end of town? Maybe you should even write to the newspapers or other media?

Mr. Tee Well Come - Service advisor at UMW Motor Sdn.Bhd. service center Cheras branch

I find this ironic. Yes. I am a child.

[CORONA RT104]

Sometimes the most catastophic problems are caused my the most simplist things.

There is no such thing as a "Lemon Car", they may be Lemon models of certain types of cars but lemon cars are never usually singular.

I have worked in dealership before and let me tell you when customers complain there car is a Lemon it is usually due to a long set of circumstances rather than just a poorly made vehicle. Your story above outlines that.

A car is simply a lump of neatly pressed metal, everything that goes wrong with them is explainable and 99 times out of 100 repairable.

Putting all the bad service aside and what happened

Write down all the problem you have with the vehicle.

Tough luck mate. You bought a lemon Toyota, and you got even more lemons after service. I'd be a sour cookie too. Do you guys have a fair trading commission or equalivalent over your end of town? Maybe you should even write to the newspapers or other media?

Mr. Tee Well Come - Service advisor at UMW Motor Sdn.Bhd. service center Cheras branch

I find this ironic. Yes. I am a child.

[CORONA RT104]

Sometimes the most catastophic problems are caused my the most simplist things.

There is no such thing as a "Lemon Car", they may be Lemon models of certain types of cars but lemon cars are never usually singular.

I have worked in dealership before and let me tell you when customers complain there car is a Lemon it is usually due to a long set of circumstances rather than just a poorly made vehicle. Your story above outlines that.

A car is simply a lump of neatly pressed metal, everything that goes wrong with them is explainable and 99 times out of 100 repairable.

Putting all the bad service aside and what happened

Write down all the problem you have with the vehicle.

Tough luck mate. You bought a lemon Toyota, and you got even more lemons after service. I'd be a sour cookie too. Do you guys have a fair trading commission or equalivalent over your end of town? Maybe you should even write to the newspapers or other media?

Mr. Tee Well Come - Service advisor at UMW Motor Sdn.Bhd. service center Cheras branch

I find this ironic. Yes. I am a child.

[Dead]

Lemon = A specific model of car that performed badly, or was built poorly outright.

Dud = A car within a reputable model bracket that develops 'uncharacteristic' failures.

[CORONA RT104]

Famous Lemon car = Leyland P76, many owners experienced multiple problems due to poor design and poor wear testing procedures.

I agree.

A dud car when all the other experience little or know problems normally not (once you dig a little deeper). Cars are made on a production line and most made within tolerances are exactly the same.

The owners of these "Dud Cars" normally experience very bad service (as outlined above), but in their eyes their car is still not fixed and so they say the car is a dud.

What I was trying to get at is that just about ALL mechanical problems are repairable (no matter how hard they are to find). The problem is due to a set of circumstances which cause the dealer to misdiagnose problems, or say they cannot find them.

From experience this is due to 2 things: 1 x the lack of time availble to diagnose problems and 2 x the lack of expierenced mechanics.

Becuase of this thing get blown way out of proportion and end up in front of courts and so on, once this happens the chances of getting the car fixed are very close to NIL

Lemon = A specific model of car that performed badly, or was built poorly outright.

Dud = A car within a reputable model bracket that develops 'uncharacteristic' failures.

[seizai]

anyone hv better solution?

[Avenger]

Famous Lemon car = Leyland P76, many owners experienced multiple problems due to poor design and poor wear testing procedures.

I agree.

Yet it won Wheels Car of the Year

Go figure

[XploShun]

sorry to hear that man!!

if im you, i will sell this car..

trade in/sell it to UMW Motor Sdn Bhd... and see if they dare to take it back...

[Avenger]

anyone hv better solution?

Mate I would fill the car up with petrol, drive quite literally into the dealerships showroom, through the front glass if necessary and torch the bloody thing.

Walk away

[CORONA RT104]

Hey Seizai,

I tried to read inbetween the lines of your orginal post to find out exactly what the mechanical faults are with the car, and everytime I try I get a headache, there too much infomation.

I want to cleary identfy the MECHANICAL faults with the car and maybe try and help you that way as I am a mechanic by trade. I do not really want to know who you have taken the car to or what they had for breakfeast, just the faults with the car.

anyone hv better solution?

[CORONA RT104]

Wheels car of the year is not worth the toilet paper that it is printed on, If you have a look you will find if a Holden for example wins every 2nd page will be filled with holden adds. It is one the most misleading car mags out there, and yet like most media that is out there it is incorrect it is the most popular.

Famous Lemon car = Leyland P76, many owners experienced multiple problems due to poor design and poor wear testing procedures.

I agree.

Yet it won Wheels Car of the Year

Go figure

[qkslvr]

hey dude! I only quickly read through your post but the main problems i can spot are to do with the car pulling ot one side and vibrations from the front wheel when you drive about 80km/h - it sounds to me like you have a serioulsy bad Tyre, that's all. there may be no problem with the car. Have you already gotten your tyres balanced?

also, in Australia (we drive on the left), all cars are designed to pull left slighly when you hold the steering wheel straight. This effect increased when the road is cambered (leaning/curved to the left). are you sure this is not the case with your car? Have you taken another car of the same model for a test drive. see if that happens with then new car too.

this may be not the case but alot of the time new car owners tend to be overly sensitive with any percieved problems with the car. To everyone else it's just a matter of getting it fixed but the fact that there is a small problem in the first place added to the inconvenience of actually taking it back frustrates the customer. This usually the root of most complaints and escalations.

[seizai]

hey dude! I only quickly read through your post but the main problems i can spot are to do with the car pulling ot one side and vibrations from the front wheel when you drive about 80km/h - it sounds to me like you have a serioulsy bad Tyre, that's all. there may be no problem with the car. Have you already gotten your tyres balanced?

also, in Australia (we drive on the left), all cars are designed to pull left slighly when you hold the steering wheel straight. This effect increased when the road is cambered (leaning/curved to the left). are you sure this is not the case with your car? Have you taken another car of the same model for a test drive. see if that happens with then new car too.

this may be not the case but alot of the time new car owners tend to be overly sensitive with any percieved problems with the car. To everyone else it's just a matter of getting it fixed but the fact that there is a small problem in the first place added to the inconvenience of actually taking it back frustrates the customer. This usually the root of most complaints and escalations.

i had try with another with same cc, same transmission, same model, same road, same time... his car work perfectly <_<

[seizai]

Hey Seizai,

I tried to read inbetween the lines of your orginal post to find out exactly what the mechanical faults are with the car, and everytime I try I get a headache, there too much infomation.

I want to cleary identfy the MECHANICAL faults with the car and maybe try and help you that way as I am a mechanic by trade. I do not really want to know who you have taken the car to or what they had for breakfeast, just the faults with the car.

anyone hv better solution?

my 4 tyres dun any trace of side wear... its been 35k now...

I had try with another avanza (new batch 1.3 MT), same road, same time, his avanza working well...

my car is random pulling, sometimes to left sometimes to right and depand on its mood. Drive fast or slow same effect... but hot weather more obvious.

i still can send back to 3s sc but they wanna charge me and if problem again still hv to send back gain.... where i got so much time??

Edited April 8, 2008 by seizai

[CORONA RT104]

I think that you have a suspension component that is loose, for a car to pull randomly left and right there are very few things that can cause that. If you have a resonable idea with cars I would jack it up on all fours on stands and make sure every nut and bolt is tight, this includes the rear suspenison as well, as if something is loose here this will also cause the car not to track correctly.

The only other few things which it could be is a crack in the chassi somewhere which causes the wheel alignment to change. (extemley rare)

I am not sure whether or not your car has power steering or not, but I once had a car that I tried doing a wheel alignment on and no matter what I did it would not drive straight, in the end I ended up changing the power steering rack, sometimes if there is an small internal leak in the rack the it can cause the rack to drift slightly to one side.

That is extremly rare but not impossible. I would making sure that evey nut and bolt is tight first. I am also taking for granted that you have set ALL the tyre pressures to the correct pressure and that none of the wheel are buckled and they are balanced, as any of these can cause your problem. Again do not overlook your rear suspension.

Another thing is that you have a worn bush or ball joint or something like that.

What you could try and do is take this car to a local mechanic (preferable and older and more expirenced and patient guy) and send the bill to Toyota.

The other thing cars do not have moods they are an invention by humans, they do not have a mind of their own. All problems are explainable. Just some take a lot longer than others.

Hey Seizai,

I tried to read inbetween the lines of your orginal post to find out exactly what the mechanical faults are with the car, and everytime I try I get a headache, there too much infomation.

I want to cleary identfy the MECHANICAL faults with the car and maybe try and help you that way as I am a mechanic by trade. I do not really want to know who you have taken the car to or what they had for breakfeast, just the faults with the car.

anyone hv better solution?

my 4 tyres dun any trace of makan sebelah... its been 35k now...

I had try with another avanza (new batch 1.3 MT), same road, same time, his avanza working well...

my car is random pulling, sometimes to left sometimes to right and depand on its mood. Drive fast or slow same effect... but hot weather more obvious.

i still can send back to 3s sc but they wanna charge me and if problem again still hv to send back gain.... where i got so much time??

[qkslvr]

Hey Seizai,

I tried to read inbetween the lines of your orginal post to find out exactly what the mechanical faults are with the car, and everytime I try I get a headache, there too much infomation.

I want to cleary identfy the MECHANICAL faults with the car and maybe try and help you that way as I am a mechanic by trade. I do not really want to know who you have taken the car to or what they had for breakfeast, just the faults with the car.

anyone hv better solution?

my 4 tyres dun any trace of side wear... its been 35k now...

I had try with another avanza (new batch 1.3 MT), same road, same time, his avanza working well...

my car is random pulling, sometimes to left sometimes to right and depand on its mood. Drive fast or slow same effect... but hot weather more obvious.

i still can send back to 3s sc but they wanna charge me and if problem again still hv to send back gain.... where i got so much time??

have you checked your brake pads to see if they are evenly worn. you might have a coroded brake slide that is causing the pads to bind. this can cause the car to pull left or right depending on which pad is stuck. check it out.

also, get the dealer to check your bearings in the ball pillow mount (top of the front strut). if the bearing is damaged or not installed properly from the factory this can cause castor changes as you're driving which also changes your alignment.

[seizai]

Hey Seizai,

I tried to read inbetween the lines of your orginal post to find out exactly what the mechanical faults are with the car, and everytime I try I get a headache, there too much infomation.

I want to cleary identfy the MECHANICAL faults with the car and maybe try and help you that way as I am a mechanic by trade. I do not really want to know who you have taken the car to or what they had for breakfeast, just the faults with the car.

anyone hv better solution?

my 4 tyres dun any trace of side wear... its been 35k now...

I had try with another avanza (new batch 1.3 MT), same road, same time, his avanza working well...

my car is random pulling, sometimes to left sometimes to right and depand on its mood. Drive fast or slow same effect... but hot weather more obvious.

i still can send back to 3s sc but they wanna charge me and if problem again still hv to send back gain.... where i got so much time??

have you checked your brake pads to see if they are evenly worn. you might have a coroded brake slide that is causing the pads to bind. this can cause the car to pull left or right depending on which pad is stuck. check it out.

also, get the dealer to check your bearings in the ball pillow mount (top of the front strut). if the bearing is damaged or not installed properly from the factory this can cause castor changes as you're driving which also changes your alignment.

dealer refuse to do anything for me anymore.. they wanna charge service charge & if problem again send back... they want keep this repeat repeat till warranty end...

i sent to outside shop.. all tyres, bearing, bushes working well..

I suspect may be is axle since this is rwd car... but how to check?

[seizai]

Reply from TMC

Reply = No reply

[J e r e M y]

LOLS! xD

wtf ey..its like hey we`ll fix ur prob but u will have to go back n deal n sort it out with the bunch of ppl who gave ur lemon car more lemons...ask them, maybe they`ll throw some more lemons into ur car..lols

dumb ppl =_=

[dannywss]

go hire some gangster, help them to get some paint job done~ rainbow/freestyle~

[quantum]

Man....didnt realize that UMW Toyota was that bad. Makes Proton's servicing looks like an angel (never had problems on Perodua's servicing on my Kenari though.

Makes me feel happy enough I got my camry here :)

If you've any friends who are into law, maybe you could ask them for any advice they can give you. There should be loopholes in the terms and conditions that they present to you when you bought the car