New car and got scratch on the front bumper already

[insi]

HI..

My friend's new car corolla ultima has a scratch on the front bumper but the dealer buff it up but still appearing so will need to buff it up again in the free service 1000km, dealer said.

but I don't think it can be fix unless change the whole bumper. It quite big some more.

I prefer not get the dealer to replace the front bumper just in case it will damage other stuff or not fit properly.

If after the first free service still cannot be fix, I want to ask for compensation or refund. How much is the cost of the front bumper and installation? $500?

What is your suggestion? replace bumper or get refund?

if the dealer doesn't want to either replace bumper or refund, what should I do? report to ACCC? please advise.

THanks.

[RUSTEM]

if i brought a new car with scratch on it the next day i would return it back. because man you paying so much money and you are getting a scratch on your car.......... does the scratch came for free or something

[insi]

Yeah..I am not happy but my friend still keep it quite.

The dealer knows some more but didn't tell us when we pickup the car.

I check during the pickup but of course didn't look in details and the car wet after the rain.

Only when we arrive at home then realised it and called the sales person and he knows about it and told her to bring the next day to buff it up but still scratch.

at least the sales person still honest but yeah...I am not happy.

So how much should she get compensation considering need to go back and forth as well or replace the bumper?

[RUSTEM]

sorry mate have no idea...............

[Kenneth]

HI..

My friend's new car corolla ultima has a scratch on the front bumper but the dealer buff it up but still appearing so will need to buff it up again in the free service 1000km, dealer said.

but I don't think it can be fix unless change the whole bumper. It quite big some more.

I prefer not get the dealer to replace the front bumper just in case it will damage other stuff or not fit properly.

If after the first free service still cannot be fix, I want to ask for compensation or refund. How much is the cost of the front bumper and installation? $500?

What is your suggestion? replace bumper or get refund?

if the dealer doesn't want to either replace bumper or refund, what should I do? report to ACCC? please advise.

THanks.

there is no point going to ACCC imo, by the time u get anything constructive.. it'd be too much time wasted, is the scratch THAT serious? show us a pic and maybe we can comment on it..

[RUSTEM]

mate u are buying a new car it should be in perfect condition then what is the point of buying a new, just buy a used one it would be better then that.... <_<

[princey85]

man that sucks....... i would take it back.... thats why u do a final inspection i wouldn't have signed any paper work would have told them to fix itr before u took delivery!

[SQU-47N]

that sux..take it to a panel shop and get a quote and take that to toyota...if your buying a brand new car it should be in brand new condition...no ifs or buts

[insi]

Thanks all, wait and see when the first service due.

hm...I don't think my friend has time to get a quote to fix the scratch.

She will get the dealer to change bumper if they cannot fix the scratch and I doubt they will make it smooth again.

[Rolla Boy]

Most dealers will be more than happy to have the car repaired accordingly to ensure the customer is happy...

A respray will ofcourse be a last resort but if thats what it needs, that is what it'll get...

There isn't really any point getting quotes from panel shops because every dealer has it's own panel shop they use so thats where they will send your car to be repaired...

And as for everyone that says that a new car should be perfect, you are right, but, from when the car leaves the factory to when the customer picks it up, it does go through a fair few hands and accidents can always happen...