White Pearl Paint cracking & peeling on a Prado

[AnthonyH]

Well done. That’s a fantastic result and one you deserve after all the work you put in. Congratulations and thank you for paving the way for people who get fobbed by Toyota for an issue that the company should ultimately own and take responsibility for.

Unfortunately this has shown how much the company actually does care for its customer and I know I won’t be buying another just out of principle.

[AnthonyH]

This thread pops in at below top 40 most viewed discussion topics. Can’t be good for the brand image. I know if was at Toyota, I would have jumped on board much sooner to help a customer out and keep a positive image. 🙂 Maybe a lesson to them?

[CRH]

On 8/12/2022 at 5:39 AM, Tony Prodigy said:

And rightly so. Congratulations Craig. Your perseverance has paid off and this will no doubt pave the way for others to follow. 

Good thing with NCAT/QCAT etc, is that there is NO Appeal ! Decisions are final.

When will the work begin you think ?? Have you any particular shop in mind or will Toyota be handling the process ?

Toyota should've just done the honourable thing and fess up and own the issue from the start instead of having the affected people go through all the stress and energy to fight them on this.

You should post up some photos ( if you already haven't) of the current state of your vehicle and then a follow up set when it's all done. It would be nice to see the car in it's new skin.

Well done 

Thank you Tony.

Work will commence in first week of October 2022. I have been informed 20 days will be required for the repair process to be completed. Toyota Australia has come to the party and will be accepting the cost with the local dealer carrying out the work using a subsidiary Auto repair business. All work will carry the usual warranty while also using OE hardware. 

The dealership has kindly offered a loan vehicle during the repair period.

Good luck to everyone who is affected by this paint issue. My recommendation is that you all do your homework and gather the data and facts that will build a case. Then proceed to your state small claims tribunal. Another way would be to all band together for a class action towards Toyota Australia.

Hopefully what I have achieved will help you all.

[CRH]

57 minutes ago, AnthonyH said:

Well done. That’s a fantastic result and one you deserve after all the work you put in. Congratulations and thank you for paving the way for people who get fobbed by Toyota for an issue that the company should ultimately own and take responsibility for.

Unfortunately this has shown how much the company actually does care for its customer and I know I won’t be buying another just out of principle.

Thank you Anthony.

Don't give up on your consumer rights to have a vehicle that is a durable product. Toyota Australia should hold their head in shame for how they are treating their customers. They know of the quality problems with paint codes 040 & 070, yet choose to fob their once loyal customers off.

[campbeam]

Craig,

just like to give you a big Thank You for your perseverance in taking the time and effort to stand up for your consumer rights.

Certainly hope that this eases the struggle for other affected owners and Toyota Australia now does "the right thing". In hindsight, they should have agreed to a confidential settlement before getting to an arbitration and ruling. Their "gamble" of disregarding Australian Consumer Law has not worked and it is now time to pay in full for their bad behavior to all affected Toyota owners.  There was a previous post that included John Cadogan's recent YouTube video on this peeling paint issue, so very much a hot topic in the public arena for John to do a video. Hopefully, Toyota Australia now realises that the stage is now set for a successful class action especially from those owners that have had their claims "unrightly" declined.  

As Tony mentioned in a previous post, it most likely could be the paint primer supplier rather than the manufacturing process. It remains Toyota's responsibility.

[CRH]

Collect repainted vehicle at the end of the week.

Looking forward to owning a vehicle that does not have paint peeling off.

Good luck to you all that pursue Toyota to have their vehicle repainted

[Tony Prodigy]

13 hours ago, CRH said:

Collect repainted vehicle at the end of the week.

Awesome. You must post up some pics to celebrate the triumph over tyranny !!

[Jimmy49]

On 12/4/2021 at 8:37 PM, Wayne52 said:

The reason for this type of paint failure is due to the UV attacking the primer on the car. Most car manufacturers use Epoxy based primers on their cars particularly back in late 2000's. The reason was very good adhesion to the electrophoretic coating and good resistance water blistering. The downside is very poor UV resistance leading to chalking of the surface. If the colour base coat is applied at too low a film thickness or has poor UV opaqueness then some of the UV can penetrate through to the primer causing chalking and delamination of the colour coat and clear topcoats. Mostly the failures are on the horizontal surfaces ie bonnet, roof and boot they get the most UV. This can take years to fully show up. There several reasons for the failure; the application at the factory of the white colour coat may be too low and this could have happened to a large number of cars over a period of time hence the world wide spread of the problem. A batch of the colour coat may have been manufactured out of specification by Toyota's paint supplier also.

You are really in the hands of Toyota Australia and perhaps the ACCC. The paint work on the car may be considered not fit for purpose and the ACCC may have a number of complaints already. Best bet is firstly speak to a senior manager at Toyota Australia and then ACCC. Do not be fooled into getting only the failing sections done as it is very likely that the vertical panels will fail also. The best solution would be to completely strip the car to bare metal and repaint with a 2 pack paint primer and topcoat system. For the Prado it is likely that the cost will be around $10,000.

Edited October 27, 2023 by Jimmy49