man i feel for you. i had the same problem last year with tempe tokyo spares. never ever ever ever go there for anthing from spare parts to an engine rebuild. they have a couple of good workers, josh in particular but other then that they are useless. my car got "broken" into while getting a 20v rebuilt and the system stolen. they decided wasn't their fault or their responsibility. they replaced my 1/4 glass which was broken and said they will put brand new tint on it so it matches. i am a tinter and even blind freddy could tell that the tint did not match and it was well over 10 year old tint. in the end they replaced whatever i had a reciept for after a long hard fight, which was a shame because the speakers i got off a mate, and i couldn't get a reciept. BUT they also said they would put in my rear speakers (new ones i bought) into the "new"(used ****ty) parcel tray. they put 2 screws in out of 8. i just hope that they actually decided to bolt the engine back together :s. still to this day i reckon they "broke" into it themself and so does everyone i ever tell the story to. the outcome came to 2 month old 15" top of the range clarion sub -- being replaced with 12" bottom of the range used ????galaxy????? 2 month old pioneer 6x9's -- clarion 4inch (that i paid for) top of the range clarion head unit -- some ****ty thing they must be dumb though coz they left 2 top of the range clarion amps underneith both front seats lol.