Manufacturer Extended Warranty Claims

[neilz2170]

Hello Everyone,

Been on the forums for a long-time but have been away for a longtime and forgot my last login so decided to create a new one :)

Iv had my 2010 aurion zr6 for 2 years and now is in the extended warranty phase through manufacturer not dealer.

Went on a holiday and started to notice the following:

- Windy noise through the front driver door at 110Km/h

- Breaks shudder from 90+km/h and is constant

- Black strip on window is cracking/flaking

- Dash Creeking and noisy now.

My question is im coming up on my 45 months service but my cars driven 48,000k's and want to get the following covered under warranty.

According to the extended warranty i have to notify the toyota administration before so they can handle the claim with parts/reimbursements and im planning to get it serviced at non toyota mechanic.

My question is:

- Should i get this done under Toyota dealership or other licensed mechanic?

- How do i start the claim with toyota administration? Do i get it checked by the mechanic first or should i place the claim in first with toyota administration and then after the mechanic has sussed the situation out ?

- as to my best judgement the shudder is generally from rotor warping and that is covered under extended warranty?

- just get everything done at Toyota dealership this time around as many parts to get replaced?

Thanks for the Help!

[Pah]

Hi Mate welcome to the club. I just took mine to a Toyota dealer when I had the intermediate shaft problem and organised it through them to get fixed under extended warranty. I have mine serviced by a local mechanic not Toyota which is ok in the terms and conditions as long as the mechanic is licenced. Im not to sure if rotor warping is covered under warranty you would have to enquire about that. Good luck with it mate hope it works out for you.

[neilz2170]

Hi Mate thanks for the info! I spoke with toyota and they tell me ill need to get the rotors fixed by myself... i read the t&c and doesn't state that rotors are excluded except for brake pads and brake lining...

rang around mechanics and they state roughly $50 per rotor to be 'skimmed' off... what a expensive item when the cars only driven 46000km!

[trentmeyer23]

Pads and rotors will almost never be included as they are an expendable style item(however rotors can be machined).