Recently when i got hit in the rear, i went through insurance (Aami). At first over the phone they were nice and helpful and got things going for me. Ok i did take nearly 2 weeks to get quotes organised, because i wanted to go through a specific smash repairer and im pretty busy with work. Even though i had two quotes, Aami wanted me to get one from an Aami approved smash repairer. Compared to the other two smash repairers, i was abit let down. They didnt seem to really care (probably because its a small job) and they didnt even take pictures of the damage? The other two took pictures of everything even the vin plate and rego sticker. When i went to the assessment centre, their computer system was down ok fair enough. But it took them one week for them to tell me a quote was approved, which was me calling them up. They didnt even tell me. So anyway the car is booked in for monday and it better be a good job